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i.
Press and hold the Resume/Cancel
button until the Ready light begins blinking.
ii.
Release the Resume/Cancel
button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer configuration page. Press the Enter key on the computer keyboard. The
EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. Click the System tab.
3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Protection drop-down list, select Off.
5. Click the Apply button.
Troubleshoot Cartridge Protection HP EWS error messages
View the EWS Device Status page to see the error messages.
Error message Description Recommended action
10.57.0X Protected <Color> Cartridge The cartridge can only be used in the
printer or fleet of printers that initially
protected it using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or fleet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
26 Chapter 3 Supplies, accessories, and parts ENWW
36


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