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Solve common Mac problems
The printer driver is not listed in the Print & Fax list
The product name does not appear in the product list in the Print & Fax list
The printer driver does not automatically set up the selected product in the Print & Fax list
A print job was not sent to the product that you wanted
When connected with a USB cable, the product does not appear in the Print & Fax list after the
driver is selected.
You are using a generic printer driver when using a USB connection
The printer driver is not listed in the Print & Fax list
1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources. If necessary, reinstall the software.
2. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.
The product name does not appear in the product list in the Print &
Fax list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax list.
3. Replace the USB or network cable with a high-quality cable.
The printer driver does not automatically set up the selected
product in the Print & Fax list
1. Make sure that the cables are connected correctly and the product is on.
2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources. If necessary, reinstall the software.
3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.
4. Replace the USB or network cable with a high-quality cable.
132 Chapter 9 Solve problems ENWW
144


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  • How do I clean all the rollers on this printer.?

    Paper advances an inch or so then the machine shuts down. I have to pull out the paper and open all the doors for the machine to reset.
    Submitted on 12-5-2022 at 00:33

    Reply Report abuse


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