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Control panel message Description Recommended action
No fax detected. The product answered the incoming call but
did not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Open the Service menu, and touch the Fax
Service button. Touch the Run Fax Test
button. This test verifies that the phone cord
is connected to the correct port and that the
phone line has a signal. The product prints a
report with the results.
If the error persists, contact HP. See
www.hp.com/support/CM1410series or the
support flyer that came in the product box.
Print failure, press OK. If error repeats,
turn off then on.
The product could not print the current page
because of its complexity.
Touch the OK button to clear the message.
Replace [color] The print cartridge is at the end of its useful
life, and the At Very Low menu item in the
System Setup menu is set to Stop.
To ensure optimal print quality, HP
recommends replacing the print cartridge at
this point. You can continue printing until you
notice a decrease in print quality. Actual
cartridge life may vary.
Once an HP supply has reached “very low”,
HP's premium Protection Warranty on that
supply has ended. All print defects or
cartridge failures incurred when an HP supply
is used in continue at very low mode will not
be considered to be defects in materials or
workmanship in the supply under the HP Print
Cartridge Warranty Statement.
Scanner error #, Turn off then on The product has experienced an error in the
scanner sub-assembly area.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
Do not open the scanner lid until the
initialization process is complete.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1410series or the
support flyer that came in the product box.
Scanner reserved for PC scan A computer is using the product to create a
scan.
Wait until the computer scan has finished, or
cancel the scan from the computer software,
or touch the Cancel
button.
Scanning error Cannot connect The product cannot transmit scan information
to a computer.
Verify that the connection cable is not loose
or damaged. Replace the cable if necessary,
and try the scan again.
Settings cleared The product has cleared job settings. Re-enter any appropriate job settings.
Used [color] installed, to accept press OK A used color printer cartridge has been
installed or moved.
Touch the OK button to return to the Ready
state.
Yellow Cartridge Low The print cartridge is nearing the end of its
useful life.
Printing can continue, but consider having a
replacement supply on hand.
Table 13-1 Control-panel messages (continued)
220 Chapter 13 Solve problems ENWW
236


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