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ISDN
The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog
filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN
environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee
that the product will be compatible with ISDN digital environments or digital-to-analog converters.
Use fax on a VoIP service
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the
provider explicitly states that it supports fax over IP services.
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and
settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP
network.
If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax performance
on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can be enhanced
if this feature is not enabled.
If faxing problems continue, contact the VoIP provider.
Fax memory
Fax memory contents are retained when there is a loss of power
The flash memory protects against data loss when a power failure occurs. Other fax devices store fax
pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can
maintain its data for years without power applied.
Send a fax
Fax from the flatbed scanner
1. Place the document face-down on the scanner
glass.
2. From the Home screen, touch the Fax button.
3. Use the keypad to type the fax number.
150 Chapter 11 Fax ENWW
166


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