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Use fax on a VoIP service
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the
provider explicitly states that it supports fax over IP services.
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and
settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP
network.
If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax
performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can
be enhanced if this feature is not enabled.
If faxing problems continue, contact the VoIP provider.
Fax memory contents are retained when there is a loss of power
The flash memory protects against data loss when a power failure occurs. Other fax devices store fax
pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can
maintain its data for years without power applied.
Fax from the flatbed scanner
1. Place the document face-down on the scanner
glass.
2. From the Home screen, touch the Fax button.
3. Use the keypad to type the fax number.
4. Touch the Start Fax button.
5. The product prompts you to confirm that you
are sending from the scanner glass. Touch the
Yes button.
6. The product prompts you to load the first page.
Touch the OK button.
96 Chapter 6 Fax ENWW
112


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