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7 Solving Printer Problems
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Calling for Help . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Paper Pickup and Transfer Guide Paper Jams . . . . . . . . . . . 7-4
Fusing Assembly Paper Jams—Top Cover . . . . . . . . . . . . 7-5
Fusing Assembly and Paper Exit Paper Jams— Rear Cover . . . 7-6
Optional Tray 3 Paper Jam . . . . . . . . . . . . . . . . . . . . . 7-7
Optional Duplex Unit Paper Jams . . . . . . . . . . . . . . . . . 7-8
Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Testing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Understanding the Self Test Printout . . . . . . . . . . . . . . . 7-12
Checking Installed PCL Fonts . . . . . . . . . . . . . . . . . . 7-14
Understanding the PCL Font List Printout . . . . . . . . . . . 7-14
Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . . 7-16
Print Quality Checklist . . . . . . . . . . . . . . . . . . . . . . 7-16
Vertical Fade . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Dropouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Vertical Lines . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Toner Smear . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Background Gray Toner Shading . . . . . . . . . . . . . . . . 7-17
Vertical Repetitive Defects . . . . . . . . . . . . . . . . . . . . 7-18
Improperly Formed Characters . . . . . . . . . . . . . . . . . 7-18
Vertical Line at Edge of Paper . . . . . . . . . . . . . . . . . . 7-18
Understanding Printer Messages . . . . . . . . . . . . . . . . . . 7-19
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Service Messages . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . 7-26
Printer Response Problems . . . . . . . . . . . . . . . . . . . . 7-26
Software/Computer/Printer Interface Problems . . . . . . . . . 7-28
Problems Using Optional Accessories . . . . . . . . . . . . . . 7-33
PostScript Troubleshooting . . . . . . . . . . . . . . . . . . . 7-35
8 Maintaining and Adjusting the Printer
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . 8-2
Toner Cartridge Life . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Storing, Installing, and Recycling the Toner Cartridge . . . . . . 8-2
HP’s Policy on Use of Non-HP Toner Cartridges . . . . . . . . . 8-2
Clearing the TONER LOW Message . . . . . . . . . . . . . . . 8-3
Extending Toner Cartridge Life . . . . . . . . . . . . . . . . . . 8-4
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Printer Cleaning Tasks . . . . . . . . . . . . . . . . . . . . . . . 8-6
EN Contents-3
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