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Contents xvii
3 Printer Maintenance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 78
HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 78
Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 78
Checking the Toner Level . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Resetting the HP TonerGauge . . . . . . . . . . . . . . . . . . . . . . 79
Continue Printing When Toner Is Low . . . . . . . . . . . . . . . . . 80
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Performing Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . 87
4 Problem Solving
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 92
Clearing Jams from the Optional Envelope Feeder . . . . . . 94
Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 96
Clearing Jams from the Toner Cartridge Area . . . . . . . . . . 98
Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 99
Clearing Jams from the Optional Duplexer . . . . . . . . . . . . 100
Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . 102
Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . 103
Mopy Disk Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . 116
Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Flowchart for Macintosh Users . . . . . . . . 124
Troubleshooting the Printer Hard Disk . . . . . . . . . . . . . . . . . . 127
PS Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Troubleshooting HP Fast InfraRed Receiver Problems . . . . . . 129
Communicating with an Optional HP JetDirect Print Server . . 131
HP JetDirect 10/100TX print server . . . . . . . . . . . . . . . . . . 131
Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . 133
Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5 Service and Support
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Service During and After the Warranty Period . . . . . . . . . 137
Guidelines for Repacking the Printer . . . . . . . . . . . . . . . . . . . . 138
19


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