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HP LaserJet 3310 Manual

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EN 11
Faxes are transmitting or being received very slowly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Are you sending or receiving a very complex fax? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Does the receiving fax machine have a slow modem speed? . . . . . . . . . . . . . . . . . . . 187
Is the resolution at which the fax was sent or received very high? . . . . . . . . . . . . . . . . 187
Is there a poor phone line connection?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Faxes are not printing or are printing incorrectly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Is there media in the media input tray?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Is the receive to PC option selected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Faxes are printing on two pages instead of one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Is the autoreduction setting set correctly?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Received faxes are too light or are printing only on half of the page. . . . . . . . . . . . . . . . . . 187
Did the product run out of toner while printing a fax? . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Fax activity logs or call reports are not printing correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Are the activity log and call report settings correct? . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
The volume is too high or low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Do the volume settings need to be adjusted?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
16 Troubleshooting network problems
Troubleshooting overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
ON and READY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Is your printer ON and READY? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
USB OK? (USB light ON solid green?) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
What is the state of the USB light? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Power/Status OK? (Power/Status light ON solid green?) . . . . . . . . . . . . . . . . . . . . . . . 192
10/100 link OK? (10 light or 100 light ON solid green?) . . . . . . . . . . . . . . . . . . . . . . . . 193
Check the print server’s I/O status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Configuration page does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
03 LAN Error: EXTERNAL LOOPBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
08 LAN Error: INFINITE DEFERRAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
11 LAN Error: RETRY FAULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
12 LAN Error: NO LINKBEAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Resetting the 310x print server to factory defaults (cold reset) . . . . . . . . . . . . . . . . . . . . . . 196
Interpreting the configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
USB port information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Network statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
TCP/IP protocol information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
IPX/SPX protocol information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Novell/NetWare protocol information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
AppleTalk protocol information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
DLC/LLC protocol information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Browse hp.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Glossary
Appendix A
Specifications and regulatory information
HP LaserJet 3300 series product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
HP LaserJet 3300 series product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Canada DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
… 13 …


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