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4 Problemen oplossen
Overzicht . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Problemen oplossen: Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Problemen oplossen: Algemene afdrukproblemen . . . . . . . . . . . . . 80
Speciale pagina's afdrukken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Demopagina . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configuratiepagina . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Reinigingsproces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Lettertypeoverzicht . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Papierstoringen opheffen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Papierstoring: Gebied van tonercassette . . . . . . . . . . . . . . . . . 87
Papierstoring: Papiertoevoer voor lade 2 of de
optionele lade 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Papierstoring: Uitvoergedeelten . . . . . . . . . . . . . . . . . . . . . . . . 90
Papierstoring: Gescheurd papier verwijderen. . . . . . . . . . . . . . 91
Problemen met afdrukkwaliteit oplossen. . . . . . . . . . . . . . . . . . . . . 92
Afdrukkwaliteit: Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Voorbeelden van defecten aan de afbeelding . . . . . . . . . . . . . 93
Problemen met infrarood afdrukken . . . . . . . . . . . . . . . . . . . . . . . . 98
Problemen oplossen: Foutberichten . . . . . . . . . . . . . . . . . . . . . . . 101
Papier op. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Attentie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Verwijderbare fout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Servicefout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Accessoirefout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Secundaire lichtpatronen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Netwerkproblemen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Veel voorkomende problemen met Windows . . . . . . . . . . . . . . . . 110
Veel voorkomende problemen met Macintosh . . . . . . . . . . . . . . . 112
Een andere PPD selecteren . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Problemen oplossen: PS-fouten . . . . . . . . . . . . . . . . . . . . . . . . . . 116
5 Service en ondersteuning
Beschikbaarheid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Richtlijnen voor het opnieuw inpakken van de printer. . . . . . . . . . 120
Service-informatieformulier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Onderhoudsovereenkomsten van HP . . . . . . . . . . . . . . . . . . . . . . 122
Overeenkomsten voor service bij de klant . . . . . . . . . . . . . . . 122
Beperkte garantie van Hewlett-Packard . . . . . . . . . . . . . . . . . . . . 123
Beperkte garantie op de tonercassette . . . . . . . . . . . . . . . . . . . . . 125
Wereldwijde verkoop- en servicekantoren . . . . . . . . . . . . . . . . . . 126
9


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