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EN
ix
Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Paper Jam: Toner Cartridge Area. . . . . . . . . . . . . . . . . . . . . . . 86
Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area . . . . . 88
Paper Jam: Output Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Paper Jam: Removing Torn Pieces of Paper . . . . . . . . . . . . . . 90
Solving Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Print Quality Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Image Defect Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Infrared Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Troubleshooting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Service Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Secondary Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Common Windows Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Selecting an Alternate PPD . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting PS Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5 Service and Support
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
HP Express Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Guidelines for Repacking the Printer. . . . . . . . . . . . . . . . . . . . . . . 118
Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
HP Maintenance Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
On-Site Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 120
Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . . 121
Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . . . . 123
Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . . 124
Appendix A Specifications
Printer Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
FCC Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Environmental Product Stewardship Program . . . . . . . . . . . . . . . 132
Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Material Safety Data Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . 136
LED Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
11


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