118 Chapter 5 Service and Support EN
Guidelines for Repacking the Printer
z Remove and retain any DIMMs (dual in-line memory modules)
installed in the printer.
z Remove and retain any cables and optional accessories installed
in the printer.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either
wear an antistatic wrist strap or frequently touch the surface of the
DIMMs’ antistatic package, then touch bare metal on the printer. To
remove the DIMMs see “Installing Memory” on page 153.
z Remove and retain the toner cartridge.
CAUTION To prevent damage to the toner cartridge, store the cartridge in its
original packing material, or store it so that it is not exposed to light.
z Use the original shipping container and packing material, if
possible. (Shipping damage as a result of inadequate packing is
the customer’s responsibility.) If you have already disposed of the
printer’s packing material, contact a local mailing service for
information on repacking the printer.
z If possible, include print samples and 50-100 sheets of paper or
other media that did not print correctly.
z Include a completed copy of the Service Information Form on
page 119.
z HP recommends insuring the equipment for shipment.
