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Solving other problems | 156
The machine prints,
but the text is wrong,
garbled, or
incomplete.
The machine cable is
loose or defective.
Disconnect the machine cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and the machine to
another computer that you know works
and try a print job. Finally, try a new
machine cable.
The wrong printer driver
was selected.
Check the application’s printer selection
menu to ensure that your machine is
selected.
The software application
is malfunctioning.
Try printing a job from another
application.
The operating system is
malfunctioning.
Exit Windows and reboot the computer.
Turn the machine off and back on again.
Pages print, but they
are blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
• See "Redistributing toner" on page 129.
• See "Replacing the toner cartridge" on
page 130.
The file may have blank
pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as the
controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF files
correctly. Some parts
of graphics, text, or
illustrations are
missing.
Incompatibility between
the PDF file and the
Acrobat products.
Printing the PDF file as an image may
enable the file to print. Turn on Print As
Image from the Acrobat printing options.
It will take longer to print when
you print a PDF file as an image.
The print quality of
photos is not good.
Images are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you increase the
photo size in the software application, the
resolution will be reduced.
Before printing, the
machine emits vapor
near the output tray.
Using damp paper can
cause vapor during
printing.
This is not a problem. Just keep printing.
The machine does not
print special-sized
paper, such as billing
paper.
Paper size and paper size
setting do not match.
Set the correct paper size in the Custom
in Paper tab in Printing Preferences (see
"Opening printing preferences" on page
68).
The printed billing
paper is curled.
The paper type setting
does not match.
Change the printer option and try again.
Go to Printing Preferences, click Paper
tab, and set type to Heavy 90-120 g (see
"Opening printing preferences" on page
68).
Condition Possible cause Suggested solutions
156


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