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Solving other problems | 89
Operating system problems
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further
information on Windows error messages.
Condition Suggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the
startup group, then restart Windows. Reinstall the printer
driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing
again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep
waiting until the machine finishes printing. If the message
appears in ready mode or after printing has completed, check
the connection and/or whether an error has occurred.
Machine information is not
displayed when you click the
device in the Devices and
Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your
printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and select
TCP/IP, USB, or WSD.
88


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