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Solving other problems | 82
The machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The machine cable is loose or
defective.
Disconnect the machine cable and reconnect.
Try a print job that you have already printed
successfully. If possible, attach the cable and
the machine to another computer that you
know works and try a print job. Finally, try a
new machine cable.
The wrong printer driver was
selected.
Check the applicatinon’s printer selection
menu to ensure that your machine is
selected.
The software application is
malfunctioning.
Try printing a job from another application.
The operating system is
malfunctioning.
Exit Windows and reboot the computer. Turn
the machine off and back on again.
Pages print,
but they are
blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary. If
necessary, replace the toner cartridge.
• See "Redistributing toner" on page 66.
• See "Replacing the toner cartridge" on
page 67.
The file may have blank
pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as the
controller or the board, may
be defective.
Contact a service representative.
The machine
does not print
PDF files
correctly.
Some parts of
graphics,
text, or
illustrations
are missing.
Incompatibility between the
PDF file and the Acrobat
products.
Printing the PDF file as an image may enable
the file to print. Turn on Print As Image from
the Acrobat printing options.
It will take longer to print when you
print a PDF file as an image.
The print
quality of
photos is not
good. Images
are not clear.
The resolution of the photo is
very low.
Reduce the photo size. If you increase the
photo size in the software application, the
resolution will be reduced.
Condition Possible cause Suggested solutions
81


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