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Risoluzione problemi
Guida utente 11–5
ActiveSync
Per maggiori informazioni su Microsoft ActiveSync, vedere il
capitolo 2, "Uso di ActiveSync".
Problema Soluzione
Impossibile
connettersi al
computer tramite
il cavo o il
supporto da
tavolo universale.
Accertarsi che sul computer sia installato Microsoft
ActiveSync versione 3.7 o superiore prima di collegarvi
l'iPAQ Pocket PC.
Controllare che il Pocket PC sia collegato al cavo di
sincronizzazione o inserito nel supporto da tavolo
universale e che il cavo o il supporto siano collegati al
computer.
Verificare che il Pocket PC sia saldamente inserito nel
supporto di sincronizzazione e che via sia il contatto con
il connettore dello stesso.
Se si utilizza un cavo seriale, accertarsi che sia inserito
nella porta COM del computer.
Se si utilizza un cavo USB, accertarsi che il sistema
operativo del computer sia Microsoft Windows 98SE,
Me, 2000 o XP e che vi sia installato Microsoft
ActiveSync versione 3.7 o superiore. Accertarsi inoltre
che il collegamento avvenga direttamente tramite una
porta USB sul computer e non tramite un hub USB.
Disinstallare e reinstallare ActiveSync.
Se è attivo un software di firewall personale, provare a
disabilitarlo. Se a questo punto è possibile effettuare la
sincronizzazione, contattare il rivenditore del software
per sapere come configurare le esclusioni richieste per
eliminare questo problema.
156


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