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Solución de problemas
Guía del usuario 11–5
ActiveSync
Para obtener más información sobre Microsoft ActiveSync,
consulte el capítulo 2, "Utilización de ActiveSync".
Problema Solución
No puedo
conectarme a mi
ordenador
utilizando el
cable o la base
de escritorio
universal.
Antes de conectar el iPAQ Pocket PC al ordenador
anfitrión, asegúrese de que ha instalado Microsoft
ActiveSync 3.7 o una versión superior en el ordenador.
Compruebe que el iPAQ Pocket PC esté conectado al
cable de sincronización o esté insertado en la base de
escritorio universal, y que dicho cable o base estén
conectados al ordenador.
Compruebe que el iPAQ Pocket PC está bien encajado
en la base de conexión y que hace contacto con el
conector de la base.
Si utiliza un cable serie, asegúrese de que está
enchufado al puerto COM del ordenador anfitrión.
Si utiliza un cable USB, asegúrese de que esté
ejecutando Microsoft Windows 98SE, Me, 2000 o XP, y
de que tenga instalado Microsoft ActiveSync 3.7 o una
versión posterior en el ordenador. Asegúrese, además,
de que se conecta directamente a un puerto USB del
ordenador, y no a través de un concentrador USB.
Desinstale y reinstale ActiveSync.
Si está ejecutando software de servidor de seguridad
personal, deshabilítelo. Si, una vez deshabilitado, puede
realizar la sincronización, póngase en contacto con el
distribuidor de software para obtener información sobre
cómo configurar las exclusiones necesarias para resolver
este problema.
167


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