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Troubleshooting 14–9
Bluetooth
For more information on Bluetooth, refer to Chapter 9, “Using Bluetooth.
Problem Solution
I cannot
discover another
Bluetooth device.
Be sure Bluetooth is turned on.
Move closer to the other device.
Be sure you have not limited your ability to see devices.
Be sure the device you are attempting to connect to is on and
allows access to being discovered by other devices.
I can see other
devices, but I cannot
connect or
exchange data
with them.
Be sure Bluetooth is turned on.
Be sure your device has been set up to allow other devices to
connect and your service settings are enabled.
Move closer to the device.
Be sure the other device has not restricted your access.
Try initiating pairing from the other device. Some Bluetooth-
enabled device can only initiate pairing and cannot respond to
pairing requests from other devices.
Other devices
cannot find or
connect to
my device.
Be sure Bluetooth is turned on.
Move closer to the other device.
Be sure you have not restricted other devices from finding yours.
Check your Bluetooth settings to ensure you have allowed your
device to be discovered and others to connect.
Other devices do
not receive my
correct business
card information.
Be sure you have correctly set up your business card information in
Bluetooth Settings.
Check Bluetooth Settings to be sure you have not restricted
this function.
The HP iPAQ
cannot find my
Bluetooth-enabled
Mobile phone.
Be sure your mobile phone is in discoverable mode.
Contact your mobile phone manufacturer and ask if there is a
firmware upgrade.
152


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