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how do I...?
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answers to frequently
asked questions about
your iPAQ Pocket PC
hp iPAQ Pocket PC
h6300 series
360338-002
TM1208
Printed in Taiwan
360338-002 TMO Cvr.p65 6/24/2004, 12:31 PM1
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© 2004 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and other countries.
T-Mobile is a registered trademark of Deutsche Telekom AG.
All other product names mentioned herein may be trademarks of their
respective companies.
Hewlett-Packard Company shall not be liable for technical or editorial
errors or omissions contained herein. The information is provided “as is”
without warranty of any kind and is subject to change without notice. The
warranties for Hewlett-Packard products are set forth in the express limited
warranty statements accompanying such products. Nothing herein should
be construed as an additional warranty.
Ä
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
How Do I...?
HP iPAQ Pocket PC h6300 Series
First Edition (July 2004)
Document Part Number: 360338-002
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Contents
How Do I Find Out What’s On My CD? . . . . . . . . . . . . . . . 1
How Do I Install Microsoft ActiveSync?. . . . . . . . . . . . . . . 2
How Do I Create an ActiveSync Partnership?. . . . . . . . . . . 7
How Do I Synchronize to a PC? . . . . . . . . . . . . . . . . . . . . 12
How Do I Perform a Soft (“Normal”) Reset? . . . . . . . . . . 14
How Do I Perform a Hard (“Full”) Reset?. . . . . . . . . . . . . 15
How Do I Migrate Data from Palm
Desktop Software to Pocket PC 2003? . . . . . . . . . . . . . . . 16
How Do I Transfer Files from
My Personal Computer to My iPAQ Pocket PC? . . . . . . . 18
How Do I Insert the Subscriber Identity
Module (SIM) Card Correctly? . . . . . . . . . . . . . . . . . . . . . 20
How Do I Manage Available Storage? . . . . . . . . . . . . . . . 21
How Do I Insert and Remove My Battery Correctly? . . . . 24
How Do I Maximize Battery Life? . . . . . . . . . . . . . . . . . . 26
How Do I Check the Battery Charge Level? . . . . . . . . . . . 27
How Do I Use the Built-in Digital
Camera in My iPAQ Pocket PC to Take
and Send Pictures? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
How Do I View Pictures That I’ve Already Taken? . . . . . 31
How Do I Save Pictures to a Memory Card?. . . . . . . . . . . 32
How Do I Send Pictures Using Picture
Messaging (MMS) or E-mail? . . . . . . . . . . . . . . . . . . . . . . 33
How Do I Find Out More About Expansion Cards? . . . . . 34
How Do I Place and Receive Phone Calls? . . . . . . . . . . . . 35
How Do I Set Up and Access My Voicemail?. . . . . . . . . . 38
How Do I Make a Conference Call? . . . . . . . . . . . . . . . . . 38
How Do I Change My Phone Services Settings?. . . . . . . . 39
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Contents
How Do I Change The Call Forwarding Settings? . . . . . . 39
How Do I Communicate If I am Using a Headset? . . . . . . 40
How Do I Use the Wireless Features of
My iPAQ Pocket PC?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
How Do I Use Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
How Do I Set Up My iPAQ Pocket PC
to Connect and Browse the Internet
through a Wi-Fi HotSpot? . . . . . . . . . . . . . . . . . . . . . . . . . 48
How Do I Connect to a T-Mobile HotSpot? . . . . . . . . . . . 49
How Do I Use Bluetooth? . . . . . . . . . . . . . . . . . . . . . . . . . 51
How Do I turn on Bluetooth?. . . . . . . . . . . . . . . . . . . . . . . 52
How Do I Use Bluetooth to Transfer
Files to Another Pocket PC, Computer, or Printer?. . . . . . 54
How Do I Send and Receive Text Messages? . . . . . . . . . . 56
How Do I Recognize and Filter Spam
Text Messages (SMS)? . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
How Do I Set Up T-Mobile Alerts?. . . . . . . . . . . . . . . . . . 58
How Do I Protect My iPAQ Pocket PC
from Screen Damage or Cracking? . . . . . . . . . . . . . . . . . . 58
How Do I Find the Product ID and
Serial Number of My iPAQ Pocket PC? . . . . . . . . . . . . . . 59
How Do I Find Information On Topics
Not Covered in This Booklet? . . . . . . . . . . . . . . . . . . . . . . 61
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1
This document is intended to answer the most frequently asked
questions regarding the HP iPAQ Pocket PC h6300 Series. For
complete setup and installation instructions, refer to the Welcome
Guide in the box or the User’s Guide located on the Companion
CD. For further support, visit the T-Mobile website at
www.t-mobile.com/help.
How Do I Find Out What’s On My CD?
The Companion CD is located in the box and contains:
Microsoft ActiveSync 3.7.1
Microsoft Outlook 2002
HP iPAQ Pocket PC h6300 Series User’s Guide
How Do I...? (this document)
Know Your Options (Accessories Information)
Important Safety Information
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All of the software and documents are designed to be installed on
your personal computer to enhance your ability to use your iPAQ
Pocket PC to its fullest potential. The CD also contains Microsoft
add-on software applications and Pocket PC enhancements that
can be installed directly onto your Pocket PC for use on the go.
Note: It is recommended that you save the original packaging for
the CD because the Microsoft product key for installing
Microsoft Outlook is located on the sticker on the CD packaging.
You will need that information if you ever need to reinstall
Outlook on your personal computer.
How Do I Install Microsoft ActiveSync?
Microsoft ActiveSync, located on the Companion CD, is software
that allows your iPAQ Pocket PC and your personal computer
to communicate with each other by setting up a partnership.
Before you insert your iPAQ Pocket PC into the USB
Synchronization Cradle/Charger, you must first install
ActiveSync onto your personal computer.
Note: If you have previously installed ActiveSync on your
computer, you do not have to uninstall the software to proceed
with installing the latest version of ActiveSync.
To install Microsoft ActiveSync, follow the steps below:
1. First insert the Companion CD that came with your Pocket
PC into the CD-ROM drive on your personal computer. Be
sure to do this before inserting your iPAQ Pocket PC into the
USB Synchronization Cradle/Charger.
If the CD starts automatically, proceed to step 3.
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2. If the CD doesn’t start automatically (auto run), click Start >
Run > Browse on your personal computer. Select setup.exe
from the list of files, then click Open > OK to run the Setup
program.
3. Click the small arrow in the center of the opening image, or
wait a few moments for the Getting Started with Your
Pocket PC screen to appear.
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4. Click Start Here. Five options are displayed:
Overview
Install Outlook 2002
Install ActiveSync 3.7.1
Register your iPAQ Pocket PC
Main Menu
5. If you do not already have Microsoft Outlook 98 or higher
installed on your personal computer and you want to
synchronize your calendar, contacts, inbox, notes, and/or
tasks, select Install Outlook 2002 and follow the onscreen
instructions to install it on your personal computer. To
determine what version of Outlook is installed on your
personal computer, click Start > Programs > Microsoft
Outlook > Help > About Microsoft Outlook.
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Note: Microsoft Outlook Express will not work with the iPAQ
Pocket PC and ActiveSync.
If you decide to upgrade from an older version of Microsoft
Outlook to Outlook 2002, all your personal settings are saved and
reloaded during the upgrade process.
6. Once Microsoft Outlook is installed on your personal
computer, select Install ActiveSync 3.7.1 from your CD
menu and read the “Product Detail and Installation
Guidelines. Click Install > OK.
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7. When the File Download window is displayed, click Open.
8. When the Set Up Microsoft ActiveSync 3.7.1 window is
displayed, follow the onscreen instructions to complete the
installation.
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You will know ActiveSync installed successfully when you
see the Set Up a Partnership screen. Refer to the next
section, “How Do I Create an ActiveSync Partnership?” for
more information.
Note: If you are having trouble installing ActiveSync and have
firewall software installed, try disabling the firewall software
during the ActiveSync installation, then enabling it again after
installation is complete. If you are connected to a corporate
firewall, contact your network administrator for assistance.
How Do I Create an ActiveSync
Partnership?
A Microsoft ActiveSync partnership allows your iPAQ Pocket PC
and your personal computer to communicate with each other. To
synchronize your HP iPAQ Pocket PC h6300 series and your
personal computer, you must first create a partnership using
ActiveSync. You only need to create a partnership once.
These instructions will give you information on creating a basic
partnership. Other partnership options are available, and these
instructions are found in Chapter 12, “Using ActiveSync, of the
User’s Guide located on the Companion CD.
To create an ActiveSync partnership between your iPAQ Pocket
PC and your personal computer, first install ActiveSync.
1. When the Get Connected screen is displayed during
ActiveSync installation, connect the USB Synchronization
Cradle/Charger to your personal computer by attaching the
free end of the USB cable to the USB port on your personal
computer. Then connect one end of the AC Adapter to the
cradle and the other end to an electrical outlet.
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2. Turn on your iPAQ Pocket PC by pressing the power button,
then insert it into the USB Synchronization Cradle/Charger.
Note: If you are turning on the iPAQ Pocket PC for the first time,
use your stylus to press the Reset Button on the left, side panel to
turn on the unit.
3. When the Set Up a Partnership screen is displayed, select
Standard Partnership and click Next.
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4. When the New Partnership screen is displayed, select
Synchronize with this desktop computer, then click Next.
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5. When the Select Number of Partnerships screen is
displayed, choose whether you want to synchronize with one
computer or two (e.g., home and office).
Note: If you set up two (or more) Pocket PCs or are
re-establishing a legacy ActiveSync Partnership, you must name
each unit. Do not set up a Guest Partnership because you will not
be able to synchronize with your PC.
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6. When the Select Synchronization Settings screen is
displayed, check the items you want to synchronize between
your iPAQ Pocket PC and your personal computer.
7. When the Setup Complete screen is displayed, click Finish.
ActiveSync immediately begins synchronizing.
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Do you want to learn more about:
setting up a guest partnership?
setting up a partnership with a server?
setting up a partnership with two computers?
Refer to the Microsoft Pocket PC 2003 Web site at
www.microsoft.com/windowsmobile/resources/support/
pocketpc. Fill in your region, your device, and your operating
system, then click the Get Support button. Under Support
Topics on the left hand side of the window, select ActiveSync.
How Do I Synchronize to a PC?
Synchronizing your iPAQ Pocket PC and your desktop or laptop
computer allows you to keep the same information (such as
calendar, contacts, and e-mails) in both places, making it
available when you work on your desktop or laptop computer or
when you are on the go with your Pocket PC. There are several
ways to synchronize your Pocket PC with your personal
computer, including:
USB (Universal Serial Bus) Synchronization Cradle/Charger
Bluetooth
Infrared
Wireless LAN via a server
The most common way to synchronize is with USB. This section
explains how to synchronize using the USB Synchronization
Cradle/Charger.
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To synchronize your personal computer and your iPAQ
Pocket PC:
1. Be sure to install ActiveSync first. Refer to “How Do I Install
Microsoft ActiveSync?” earlier in this document for more
information.
Note: ActiveSync must be installed prior to synchronization.
2. Connect the USB Synchronization Cradle/Charger to your
personal computer.
3. Place your iPAQ Pocket PC in the USB Synchronization
Cradle/Charger. Synchronization begins automatically.
Note: If you must log in to a server (such as your company’s
Virtual Private Network), you might receive a message from
ActiveSync telling you it is unable to synchronize.
Synchronization begins automatically once you have logged in.
Do you want to learn more about:
synchronizing using Bluetooth?
synchronizing using Infrared?
synchronizing using Wireless LAN and a server?
troubleshooting synchronization connection problems?
Refer to the User’s Guide on the Companion CD.
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How Do I Perform a Soft (“Normal”)
Reset?
A soft reset (also known as a normal reset) stops all running
applications, but does not erase any programs or saved data.
Ä
CAUTION: Be sure to save your data in all currently open applications
before performing a soft reset since a soft reset erases all
unsaved data.
To perform a soft reset:
1. Locate the recessed Reset button on the left side of your
iPAQ Pocket PC.
2. Use the stylus to lightly press and release the Reset button.
The Pocket PC restarts and displays the Today screen.
Note: A soft reset does not change any Bluetooth or ActiveSync
settings currently set on your Pocket PC.
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How Do I Perform a Hard (“Full”)
Reset?
Perform a hard reset (also known as a full reset) when you want
to clear all settings, programs, and data from Random-Access
Memory (RAM).
Ä
CAUTION: If you perform a hard reset, your iPAQ Pocket PC returns
to its default settings and loses all information (files, settings, etc.) that is
not recorded in ROM. However, information stored in iPAQ File Store
will not be lost. Also, all of your GPRS connection methods are erased
with a hard reset, except the default GPRS connection with T-Mobile.
To perform a hard reset:
1. Press and hold down the Power button.
2. While holding the Power button, use the stylus to lightly
press the Reset button on the left side of the Pocket PC for
about five seconds.
3. The Pocket PC screen fades and the device resets. Once the
device resets and the screen comes back on, release the Power
button and remove the stylus from the Reset button.
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If the Pocket PC does not power on after a reset, try the
following:
Check the battery door to ensure it is locked. If not, insert
the stylus into the battery lock on the back of the Pocket
PC and slide the battery lock to the left (or locked
position). This action locks the battery door. If the battery
door is not locked, the Pocket PC does not power on. For
more information, refer to the section “How Do I Insert
and Remove My Battery Correctly?” found in this
document.
How Do I Migrate Data from Palm
Desktop Software to Pocket PC 2003?
If you used a Palm Operating System (OS) based device before
purchasing your iPAQ Pocket PC, you will need to migrate your
data from the Palm Desktop software to Microsoft Pocket
PC 2003.
Note: Do not insert your iPAQ Pocket PC into the USB
Synchronization Cradle/Charger until you have installed
ActiveSync and are prompted to do so.
To migrate data from Palm Desktop to Pocket PC 2003:
1. If you do not already have Microsoft Outlook 98 or higher
installed on your personal computer, install Outlook 2002
from the Companion CD as described in “How Do I Install
Microsoft ActiveSync?” earlier in this document.
2. Insert the Companion CD that came with your Palm device
into your computer’s CD-ROM drive. From the Discover
Your Handheld screen, select Install Microsoft Conduits.
Alternatively, you may reinstall the Palm Desktop software.
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During the configuration process, select Synchronize your
handheld with Microsoft Outlook and Palm Desktop
software.
Note: Microsoft Outlook must be set as your default e-mail
program to properly synchronize with the Palm Desktop
software. If you need to change your settings, open Microsoft
Outlook, then click Tools > Options > Other tab and check the
Make Outlook the default program for E-mail, Contacts, and
Calendar checkbox. Click Apply > OK, then restart your
personal computer.
3. Use the HotSync software located on the Companion CD
that came with your Palm unit to synchronize your Palm
information with Outlook. Refer to the instructions that came
with your Palm unit for help installing or using HotSync.
4. When Outlook is synchronized with your Palm device,
uninstall Hotsync from your personal computer. Click
Start > Control Panel > double-click Add or Remove
Programs. Select Palm Desktop, then click Remove. Follow
the onscreen instructions.
5. Install ActiveSync on your personal computer as described in
“How Do I Install Microsoft ActiveSync?” earlier in this
document.
6. Create a partnership between your iPAQ Pocket PC and your
personal computer as described in “How Do I Create an
ActiveSync Partnership?” earlier in this document.
7. Synchronize your iPAQ Pocket PC with Outlook as described
in “How Do I Synchronize to a PC?” earlier in this document.
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How Do I Transfer Files from
My Personal Computer to My iPAQ
Pocket PC?
If you would like to be able to take files (such as photos,
documents, presentation files, etc.) you created on your personal
computer with you on your iPAQ Pocket PC, follow these steps:
1. On your personal computer, click Start > Programs >
Microsoft ActiveSync.
2. In ActiveSync, click Tools > Options.
3. Under the Sync Options tab, check the Files checkbox.
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4. A message is displayed stating that a Synchronized Files
folder will be created on your personal computer’s desktop.
Click OK.
5. Click OK to save your changes, then click File > Close to
close ActiveSync.
6. If your iPAQ Pocket PC is in the USB Synchronization
Charger/Cradle, synchronization begins automatically. A
folder is created on your desktop that is named after the name
you gave your iPAQ Pocket PC when you set up your
partnership (for example, Pocket_PC My Documents). If
your iPAQ Pocket PC is not in the cradle, synchronization
begins and the folder is created when you place your Pocket
PC in the cradle.
Note: If synchronization does not begin automatically on your
personal computer, open ActiveSync and click File > Options >
Schedule tab. Under Desktop schedule, select either
Continuously or On connection from the dropdown list box,
then click OK to save the changes.
7. Copy any files you want to transfer to your Pocket PC to the
Synchronized Files folder for transfer during
synchronization.
8. To verify that the files were transferred successfully on your
iPAQ Pocket PC, tap Start > Programs > File Explorer >
My Documents folder.
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How Do I Insert the Subscriber Identity
Module (SIM) Card Correctly?
The SIM card is the intelligence that operates the phone features
on your Pocket PC. The SIM card contains a computer chip with
information about your phone number, service, registration
information, and contacts. The SIM card also contains the
memory to store speed dial numbers and text or SMS messages
that you receive. With the exception of emergency calls (911), the
SIM card must be inserted into the SIM slot under the battery on
the back of your Pocket PC.
Note: If the battery is already installed, you must remove it
before inserting the SIM card.
To insert the SIM card into the Pocket PC:
1. On the back of your Pocket PC, push the SIM tray to the right
1 to unlock and lift up 2 to open it.
2. Insert the SIM card into the SIM tray by aligning the notched
corner on the card with the notched corner in the SIM slot 3.
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3. Press the SIM tray (with the SIM card inserted) down 4 into
the SIM slot and lock it into place 5 by sliding the tray to the
left.
How Do I Manage Available Storage?
Your iPAQ Pocket PC normally manages storage for you by
moving available space back and forth between storage memory
(memory used to store data and document files) and program
memory (memory used to run programs) as needed. However,
there are a variety of ways you can manage storage space yourself
to maximize the memory capacity of your iPAQ Pocket PC. You
can choose any or all of the options below.
Option A: Changing Storage Settings
Manually
To temporarily change the storage settings manually:
1. On your iPAQ Pocket PC, tap Start > Settings >
System tab > Memory.
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2. Use the stylus to slide the Storage/Programs bar as
necessary.
3. Tap OK to save your changes.
Option B: Stopping Running Programs
To stop programs that are running in the background:
1. Tap Start > Settings > System tab > Memory > Running
Programs tab.
2. Select one or more of the programs in the Running
Programs List.
3. Tap Stop.
Option C: Removing Unused Programs
To permanently uninstall programs you have installed yourself:
1. Tap Start > Settings > System tab > Remove Programs.
2. Select a program to remove.
3. Tap Remove.
Option D: Using iPAQ File Store
The iPAQ File Store is an unused portion of Read-Only Memory
(ROM) where the operating system and built-in programs are
stored. Files stored in iPAQ File Store will not be deleted if you
perform a full (hard) reset.
To store files in iPAQ File Store:
1. Copy the file(s) you want to store in iPAQ File Store.
2. Tap Start > Programs > File Explorer > My Device > iPAQ
File Store.
3. Tap Edit > Paste.
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To view available memory in iPAQ File Store:
1. Tap Start > Settings > System tab >Memory > Storage
Card tab.
2. Select iPAQ File Store from the drop-down list box.
Option E: Using Optional Storage Expansion
Cards
To maximize the memory capacity of your iPAQ Pocket PC,
purchase a Secure Digital (SD) card for your unit. The SD card
can be installed in the Expansion Slot on the right side of your
iPAQ Pocket PC.
For more information on purchasing expansion cards, visit the
HP Web site at www.hp.com/go/ipaqaccessories.
Do you want to learn more about:
what you can do with optional expansion cards?
using expansion cards in your iPAQ Pocket PC?
Refer to Chapter 10, “Expansion Cards,” in the User’s Guide
located on the Companion CD.
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How Do I Insert and Remove My
Battery Correctly?
Ä
CAUTION: Use only an HP approved battery for your iPAQ Pocket PC.
Inserting a battery that does not comply with HP requirements might
cause the Pocket PC to malfunction.
To install the removable/rechargeable battery in the HP iPAQ
Pocket PC h6300 Series:
1. Insert the two tabs on the top of the battery 1 into the latches
in the top of the battery compartment on the back of the
Pocket PC.
2. Snap the bottom of the battery into place 2.
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