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Støtte og garanti72
Få HPs støtte via telefon
I garantiperioden kan du få hjelp fra HPs senter for kundestøtte.
Før du ringer
Ha klar følgende informasjon før du ringer, slik at det blir enklere for kundestøttekonsulenten å gi deg
bedre hjelp:
1. Skriv ut skriverkonfigurasjonssiden. Se Skrive ut en konfigurasjonsside hvis du vil ha instruksjoner for
hvordan denne siden skrives ut. Hvis skriveren ikke skriver ut, må du ha følgende informasjon klar:
a. modellnummer og serienummer. (Se på baksiden av skriveren.)
b. skrivermodell.
2. Kontroller operativsystemet du bruker, for eksempel Windows 98 SE.
3. Hvis skriveren er koblet til et nettverk, kontrollerer du nettverksoperativsystemet, for eksempel
Windows XP.
4. Legg merke til hvordan skriveren er koblet til systemet, via USB eller nettverk.
5. Finn frem skriverdriver- og versjonsnummeret for programvaren, for eksempel HP Business Inkjet 1000-
serien, versjon: 2.325.0.0. (For å finne versjonsnummeret for skriverdriveren åpner du
skriverinnstillingene eller dialogboksen Egenskaper og klikker på HP-logoen i dialogboksen.)
6. Hvis du har problemer med å skrive ut fra et bestemt program, noterer du programmet og
versjonsnummeret.
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