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Assistance technique et garantie72
Assistance téléphonique HP
Vous pouvez bénéficier gratuitement du support du Centre d’assistance clientèle HP pendant la période
de garantie.
Avant d’appeler
Pour permettre au personnel du Centre d’assistance clientèle de mieux vous aider,
réunissez les informations suivantes, avant d’appeler :
1. Imprimez la page de configuration de l’imprimante. Pour obtenir des instructions sur l’impression de
cette page, reportez-vous à la section Impression d’une page de configuration. Si l’imprimante
n’imprime pas, réunissez les informations ci-dessous :
a. numéro de modèle et de série (Regardez au dos de l’imprimante.)
b. modèle d’imprimante
2. Le système d’exploitation que vous utilisez, par exemple Windows 98 SE.
3. Si l’imprimante est reliée à un réseau, identifiez le système d’exploitation réseau ;
Windows XP, par exemple.
4. Identifiez la manière dont l’imprimante est connectée à votre ordinateur ; connexion USB ou réseau,
par exemple.
5. Relevez le numéro du pilote d’imprimante et de la version du logiciel de l’imprimante ; par exemple,
HP Business Inkjetsérie 1000 version : 2.325.0.0. (Pour obtenir le numéro de version du pilote, ouvrez
la boîte de dialogue des paramètres ou des propriétés de l’imprimante et cliquez sur le logo HP qui
apparaît dans cette boîte de dialogue.)
6. Si vous rencontrez des difficultés pour imprimer à partir d’une application donnée, notez l’application
et son numéro de version.
75


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