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Support og garanti70
HP’s telefonsupport
I garantiperioden kan du få hjælp hos HP’s kundesupport.
Inden du ringer
For at sikre en optimal support bedes du have følgende oplysninger parat, når du ringer op:
1. Udskriv printerkonfigurationssiden. Se Udskrivning af en konfigurationsside for at få vejledning til at
udskrive denne side. Hvis printeren ikke kan udskrive, skal du have følgende oplysninger parat:
a. Modelnr. og serienummer. (Det står bagpå printeren).
b. printermodel
2. Undersøg, hvilket operativsystem du bruger, f.eks. Windows 98 SE.
3. Hvis printeren er tilsluttet et netværk, skal du kontrollere netværksoperativsystemet, f.eks. Windows XP.
4. Bemærk, hvordan printeren er tilsluttet dit system, f.eks. via USB eller netværksforbindelse.
5. Find printerdriveren og printersoftwarens versionsnummer, f.eks. HP Business Inkjet 1000 Series
Version: 2.325.0.0. (Du finder printerdriverens versionsnummer ved at åbne dialogboksen med
printerindstillinger eller printeregenskaber og klikke på HP-logoet i dialogboksen.)
6. Hvis der er problemer med at udskrive fra et bestemt program, skal du notere, hvilket program og
versionsnummer det drejer sig om.
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