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HP support
For the latest product updates and support information, visit the product support website at
www.support.hp.com. HP online support provides a variety of options for help with your printer:
Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print
quality issues, printer errors, and more.
Get software and drivers: Download software, drivers, and rmware you need for the printer.
Ask the community: Join the community forums to nd solutions, ask questions, and share tips.
HP Diagnostics Solutions: Use HP online tools to detect your printer and nd recommended solutions. For
Windows operating systems, you can automatically diagnose and resolve printer issues with HP Print and Scan
Doctor.
NOTE: You can also nd help online by visiting the Printer Essentials webpage. Here you can nd links to
install the HP Smart app, purchase replacement ink for your printer (including HP Instant Ink, if applicable),
and get help with common printer tasks.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the
www.support.hp.com. The following contact options are available at no cost for in-warranty customers (HP
agent-assisted support for out-of warranty customers may require a fee):
Chat with an HP support agent or the HP Virtual Agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
Product name (Located on the printer)
Product number and serial number (located inside the cartridge access door)
ENWW HP support 111
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Need help? Post your question in this forum.

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hp-envy-pro-6400-series

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  • Printer has stopped printing, Letters E and I have appeared on screen Submitted on 5-12-2022 at 18:01

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  • I cannot copy a document. No lights are lit except the blue wireless light. There is no light in the output tray. Submitted on 14-6-2022 at 16:39

    Reply Report abuse
    • I have a similar problem but cannot find an explanation why Answered on 3-10-2022 at 23:13

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  • Please show a diagram explaining where to load the paper Submitted on 9-6-2022 at 18:13

    Reply Report abuse
  • I changed my black cartridge and now it just gives me the error message that he 0E0 blinking Submitted on 9-3-2022 at 19:30

    Reply Report abuse
  • how do i scan from my printer? what buttons do I push? thank you Submitted on 19-2-2022 at 17:32

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  • I cannot copy from my printer no buttons are lit except the blue button Submitted on 22-1-2022 at 23:20

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  • I'm unable to load paper into the printer. Does this printer print 5X7 photo paper Submitted on 7-1-2022 at 20:13

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  • Error message says printer is offline. How do I correct that? Submitted on 28-11-2021 at 00:42

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  • how do i stop the printer from continually printing the same document?




    Submitted on 24-10-2021 at 01:23

    Reply Report abuse
  • I ran it out of paper completely. When I reloaded, the first page jammed and after clearing all the bits I can find it still flashes E and 0 and will not print. Am I missing a reset button? I did completely power off and restart. Submitted on 17-10-2021 at 16:52

    Reply Report abuse
  • how do you make 2 sided copies on the hp envy 6400
    Submitted on 16-10-2021 at 23:37

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  • I Have lost my disc to install my printer to another computer, how could I get a new disc?
    Submitted on 16-10-2021 at 19:08

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  • I get an error light in upper right front corner, where is the error< Submitted on 16-8-2021 at 02:37

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  • THEN PRINTER RAN OUT OF PAPER AND I PUT IN NEW AND NOW IT WILL NOT FEED TO PRINT Submitted on 17-6-2021 at 19:16

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  • When I try to notorious copy a full page it only copies part of it Submitted on 23-5-2021 at 13:08

    Reply Report abuse


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