Manual HP ENVY All-in-One - 27-b250nd (page 55 of 57) (English)

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User Guide

Development Company, L.P.

Intel, Celeron, Pentium, and Thunderbolt are

trademarks of Intel Corporation in the U.S. and

other countries. Windows is either a registered

trademark or trademark of Microsoft

Corporation in the United States and/or other

countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Sixth Edition: May 2018

First Edition: August 2015

Document Part Number: 823891-006

Product notice

This guide describes features that are common

to most products. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides or manuals for

your product, go to http://www.hp.com/

support, and select your country. Select Find

your product, and then follow the on-screen

instructions.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits dened by the International Standard for Safety

of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Processor conguration setting (select products only)

IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®

N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is

congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2

processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

vi Processor conguration setting (select products only)

Table of contents

1 Getting information ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Setting up your computer ...................................................................................................................................... 3

3 Connecting to a network ................................................................................................................................ 7

Connecting to a wireless network ......................................................................................................................... 7

Connecting to a wired network—LAN (select products only) ............................................................................... 9

4 Enjoying entertainment features .................................................................................................................. 11

Using the camera (select products only) ............................................................................................................. 11

Using audio .......................................................................................................................................................... 11

Using video .......................................................................................................................................................... 12

5 Navigating the screen .................................................................................................................................. 18

Using touch gestures ........................................................................................................................................... 18

Using the keyboard and mouse ........................................................................................................................... 18

6 Maintaining your computer .......................................................................................................................... 20

Improving performance ....................................................................................................................................... 20

Updating programs and drivers .......................................................................................................................... 21

Cleaning your computer ...................................................................................................................................... 21

Traveling with or shipping your computer .......................................................................................................... 22

7 Securing your computer and information ....................................................................................................... 24

Computer security features ................................................................................................................................. 24

8 Troubleshooting .......................................................................................................................................... 25

Computer does not start ..................................................................................................................................... 25

Power ................................................................................................................................................................... 26

Display (monitor) (select products only) ............................................................................................................. 26

Keyboard and mouse (with cable) ....................................................................................................................... 27

Keyboard and mouse (wireless) .......................................................................................................................... 27

vii

Speakers and sound ............................................................................................................................................. 27

Internet access ..................................................................................................................................................... 28

Software troubleshooting ................................................................................................................................... 28

9 Using HP PC Hardware Diagnostics ................................................................................................................ 30

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 30

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 31

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 33

10 Backing up, restoring, and recovering .......................................................................................................... 35

Backing up information and creating recovery media ........................................................................................ 35

Restoring and recovery ........................................................................................................................................ 36

11 Specications ............................................................................................................................................ 37

Operating specications ...................................................................................................................................... 37

12 Electrostatic Discharge .............................................................................................................................. 38

13 Accessibility .............................................................................................................................................. 39

Accessibility ......................................................................................................................................................... 39

Standards and legislation .................................................................................................................................... 41

Useful accessibility resources and links .............................................................................................................. 43

Contacting support .............................................................................................................................................. 44

14 Support information .................................................................................................................................. 46

How to get help .................................................................................................................................................... 46

Where to get help ................................................................................................................................................ 46

Customer support for repairs .............................................................................................................................. 47

Before upgrading your hardware ........................................................................................................................ 47

Index ............................................................................................................................................................. 48

viii

1 Getting information

Tasks Instructions

● Set up your computer Setup Instructions or Quick Setup poster

– or –

See Getting to know your computer on page 3.

● Connect to the Internet See Connecting to a network on page 7.

● Recover factory settings See Backing up, restoring, and recovering on page 35.

● See how-to videos about using the

features of your computer

Go to http://www.hp.com/supportvideos (English only).

● Learn how to use the Windows® operating

system

● Find Windows password information

● Find links to driver updates

● Read frequently asked questions

Get Help app:

▲ Select the Start button, and then select the Get Help app.

● Troubleshoot the most common

computer hardware and software issues

See Troubleshooting on page 25.

● Find electronic user guides and

specications for your computer model

To access the latest user guides or manuals for your product, go to http://www.hp.com/support,

and select your country. Select Find your product, and then follow the on-screen instructions.

● Order parts and nd additional

troubleshooting help

● Upgrade or replace components of your

computer

● Connect to a TV (select products only)

For HP support, go to http://www.hp.com/support.

● Get up-to-date information and help from

the Windows community

Go to http://www.hp.com/support/consumer-forum.

● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by

using automated updates, diagnostic tools, and guided assistance.

▲ Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

See Maintaining your computer on page 20.

● Find safety and regulatory notices Regulatory, Safety and Environmental Notices

To access this document:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

● Find ergonomic information Safety & Comfort Guide

To access this guide:

Tasks Instructions

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the Internet to access the latest version of the user

guide.

● Find computer warranty information Limited Warranty*

To access this document:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

‒ or –

▲ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the Internet to access the latest version of the user

guide.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries

or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can

request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161,

Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.

2 Chapter 1 Getting information

2 Getting to know your computer

Locating hardware

Your computer features top-rated components. This chapter provides details about your components, where

they’re located, and how they work.

To nd out what hardware is installed on your computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on your computer:

▲ Right-click the Start button, and then select Apps and Features.

Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your equipment:

● Place the computer in a location away from water, dust, moisture, and soot. These environmental

factors can increase the temperature inside your computer or cause re or electrocution.

● Do not disable the power cord grounding pin. The grounding pin is an important safety feature.

● Plug the power cord into an AC outlet that is easily accessible at all times.

● Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent

direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.

● The power supply is preset for the country or region in which you purchased your computer. If you move,

check the voltage requirements for your new location before plugging the computer into an AC outlet.

To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to

http://www.hp.com/ergo.

1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or

where it can be stepped on or damaged by placing furniture on it.

2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible

power supply (UPS), it is recommended that you use a power surge protection detection device. If the

computer has a television tuner, or a modem or telephone connection, protect the computer by using

surge protection with these signal inputs as well. Connect the television cable or the telephone line cord

to the surge protection device, and then connect the device to the computer.

3. Download and install operating system updates.

Locating hardware 3

a. Find out what operating system and version your computer is currently running.

Select the Start button, select the Settings icon , select System, and then select About.

b. Go to http://www.hp.com/support.

c. Select Find your product, and then follow the on-screen instructions.

4. Look in the computer box for additional printed details or updates.

After you complete the initial computer setup, you might want to install additional hardware devices or

software. Check the operating system, memory, and other requirements listed for these items before

purchasing them for your computer. Follow the software manufacturer's directions to install the new

software.

NOTE: Use only licensed original software. Installing copied software could result in an unstable

installation, infect the computer with a virus, or be illegal.

NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,

or software attacks.

Adjusting Low Blue Light Mode (select products only)

Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes. HP

computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image

while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the steps

below.

To adjust the blue light output from the display:

1. Open the HP Display Control app.

2. Select your desired setting:

● Low Blue Light: TUV certied. Reduces the blue light for improved eye comfort

● Night: Adjusts to the lowest blue light and reduces the impact on sleep

● Reading: Optimizes blue light and brightness for indoor viewing

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort

Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is

located on the Web at http://www.hp.com/ergo.

Shutting down (turning o) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns o the

display and computer.

Shut down the computer under any of the following conditions:

● When you need to access components inside the computer

● When you are connecting an external hardware device that does not connect to a USB or video port or to

a headphone or microphone jack

● When the computer will be unused and disconnected from external power for an extended period

4 Chapter 2 Getting to know your computer

Although you can turn o the computer with the power button, the recommended procedure is to use the

Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey

pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, select the Power icon, and then select Shut down.

● Press and hold the power button for at least 10 seconds.

● Disconnect the computer from external power.

USB ports

Your computer may have one or more of the listed types of USB ports.

Component Description

(1) USB port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides data transfer.

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(3)

– or –

USB SuperSpeed Plus port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(4) USB Type-C port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(5) USB Type-C SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(6)

– or –

USB Type-C SuperSpeed Plus port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

Setting up your computer 5

Component Description

(7) USB Type-C Thunderbolt port with HP Sleep and

Charge

Even when the computer is o, connects and charges most USB

devices that have a Type-C connector, such as a cell phone,

camera, activity tracker, or smartwatch, and provides high-

speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt™

docking station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

6 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access

information from millions of websites using your computer and a wired or wireless network connection. This

chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,

restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your

computer communicates with a wireless router or a wireless access point.

● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network

(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone

towers) throughout large geographic areas, eectively providing coverage across entire states, regions,

or even countries.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device

communicates directly with other devices, and devices must be relatively close together—typically

within 10 meters (approximately 33 feet) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

● Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane

mode key)

● Operating system controls

Airplane mode key

The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.

All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual

devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and

diagnose and repair network problems.

To use operating system controls:

▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet Settings.

‒ or –

▲ On the taskbar, select the network status icon, and then select Network and Sharing Center.

Connecting to a wireless network 7

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will

help set up the modem, install a network cable to connect your wireless router to the modem, and test the

Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. On the taskbar, right-click the network status icon, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and

then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to:

1. On the taskbar, right-click the network status icon, and then select Open Network & Internet

Settings.

‒ or –

On the taskbar, select the network status icon, and then select Network & Internet Settings.

2. Under the Network & Internet Status section, select Network and Sharing Center.

3. Select Set up a new connection or network.

A list of options is displayed, allowing you to manually search for and connect to a network or to

create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, right-click the network status icon at the far right of the taskbar, to verify the

name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,

when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,

or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband

service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,

under the service door, or on the back of the display.

‒ or –

1. On the taskbar, select the network status icon.

2. Select Network & Internet Settings.

3. Under the Network & Internet section, select Cellular, and then select Advanced Options.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card

contains basic information about you, such as a personal identication number (PIN), as well as network

information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may

8 Chapter 3 Connecting to a network

be included with the HP Mobile Broadband documents provided with your computer, or the mobile network

operator may provide it separately from the computer.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network

operator, see the HP Mobile Broadband information included with your computer.

Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,

speed, and direction information to GPS-equipped systems.

To enable GPS, make sure location is enabled under the Location setting.

1. Type location in the taskbar search box, and then make the selection for location.

2. Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections

that traditionally link electronic devices such as the following:

● Computers (desktop, notebook)

● Phones (cellular, cordless, smartphone)

● Imaging devices (printer, camera)

● Audio devices (headset, speakers)

● Mouse

● External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

2. Select Add Bluetooth or other device.

3. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the

on-screen instructions to verify that the code on your device matches the pairing code. For more information,

refer to the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some

devices may have additional requirements; refer to the documentation provided with the device.

Connecting to a wired network—LAN (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of

working wirelessly), or if you want to connect to an existing network at your oice.

Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or

expansion port, if there is no RJ-45 jack on the computer.

Connecting to a wired network—LAN (select products only) 9

5 Navigating the screen

You can navigate the computer screen in the following ways:

● Using touch gestures (select products only)

● Using the keyboard and mouse

Select computer models have special action keys or hot key functions on the keyboard to perform routine

tasks.

Using touch gestures

You can customize the touch gestures by changing settings, button congurations, click speed, and pointer

options.

Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and

Sound. Under Devices and Printers, select Mouse.

NOTE: Touch gestures are not supported in all apps.

Using the keyboard and mouse

The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do

using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic

functions.

TIP:

The Windows key on the keyboard allows you to quickly return to the Start screen from an open

app or the Windows desktop. Press the key again to return to the previous screen.

NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may be

dierent from those discussed in this section.

Using the action keys or hot keys

You can quickly access information or perform functions by using certain keys and key combinations.

● Action keys—Perform an assigned function. The icons on the function keys at the top of the keyboard

illustrate the assigned function for that key.

To use an action key function, press and hold the key.

● Hot keys—A combination of the fn key and the esc key, the spacebar, or the appropriate action key.

To use a hot key, briey press the fn key, and then briey press the second key of the combination.

Depending on the computer model, your keyboard may support the following keys.

Icon

Description

Opens the “How to get help in Windows 10” webpage.

18 Chapter 5 Navigating the screen

Customer support for repairs

If your computer needs to be repaired or to have parts replaced, you have two choices:

● You can easily replace many of your computer parts that are considered consumer replaceable. This is

the fastest method of repair, because many times HP can send the part directly to your home or

business in a few days. (This option may not be available in all countries or regions.)

● If a repair is necessary, HP support will make arrangements to repair your computer.

These services are covered during the warranty period.

There are some limitations and exclusions to the warranty (as well as some important details), which are

described in the HP Worldwide Limited Warranty and Technical Support guide.

Before upgrading your hardware

If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions

on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your

computer on page 3. If you have any problems setting up your system and turning it on, immediately contact

HP support using the procedures given earlier in this chapter. This must be done rst before attempting to

upgrade your system.

By breaking the security seal on the back of the computer, you conrm that the computer was working

properly before you attempted to upgrade your system. After the security seal has been broken, your

computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP

Worldwide Limited Warranty and Technical Support

Customer support for repairs 47

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