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5. Close the ink cartridge access door.
6. If the problem is still not resolved, check the tray area.
a. Pull out the input tray to extend it.
b. Carefully turn the printer on its side to expose the bottom of the printer.
c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the
gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to
occur.
d. Carefully turn the printer up again.
e. Push the paper tray back in.
7.
Press the
(Power button) again to turn the printer on.
Clear a print carriage jam
Resolve a print carriage jam Use an HP online troubleshooting wizard.
If something is blocking the print carriage or it does not move
easily, get step-by-step instructions.
70 Chapter 8 Solve a problem ENWW
76


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