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Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
Check the power and power connections.
Make sure the printer's power cord is connected rmly to a functioning power outlet.
The cartridge access door is open
Close the cartridge access door to begin printing.
Cartridges alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
Turn the printer o, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 75.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading paper.
To access the Help menu from the Home screen or contextual help for a screen, touch on the printer
control panel.
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
ENWW Printer hardware issues 71
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  • I want to remove paper tray from one envy 5052 and put it into another envy 5052 Submitted on 21-1-2023 at 20:51

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  • I have to really work with printer every time I want to use it why? Submitted on 20-2-2022 at 11:57

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  • My HP Envy 5052 received the following error code: 0XB86B9646. This is a new code for me... please help. Submitted on 20-10-2021 at 19:21

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  • HP EMVY 5052 all connected but cannot print. Has 14items backed to print but does nothing. How do I clean this up so I can print. I set it up without no wire connection but worked great a long time. how do I get to the HP Laptop and printer to work it. I am too old to understand all this computer stuff. Submitted on 6-7-2021 at 02:53

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