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To improve print quality from the printer display
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them.
4. Align the printhead.
To align the printhead from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and
touch ( Setup ).
c. Touch Tools , touch Align Cartridges, and then follow the onscreen instructions.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and
touch ( Setup ).
c. Touch Tools , and then touch Print Quality Report.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then proceed to clean the printhead.
To clean the printhead from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and
touch ( Setup ).
c. Touch Tools , touch Clean Cartridges, and then follow the onscreen instructions.
7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
68 Chapter 9 Solve a problem ENWW
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  • I want to remove paper tray from one envy 5052 and put it into another envy 5052 Submitted on 21-1-2023 at 20:51

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  • I have to really work with printer every time I want to use it why? Submitted on 20-2-2022 at 11:57

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  • My HP Envy 5052 received the following error code: 0XB86B9646. This is a new code for me... please help. Submitted on 20-10-2021 at 19:21

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  • HP EMVY 5052 all connected but cannot print. Has 14items backed to print but does nothing. How do I clean this up so I can print. I set it up without no wire connection but worked great a long time. how do I get to the HP Laptop and printer to work it. I am too old to understand all this computer stuff. Submitted on 6-7-2021 at 02:53

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