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HP Envy 5034 Manual

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HP ENVY 5000 All-in-One series
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 2
Printer parts ........................................................................................................................................................... 5
Control panel and status lights ............................................................................................................................. 6
Paper basics ........................................................................................................................................................... 8
Load media .......................................................................................................................................................... 10
Load original ........................................................................................................................................................ 14
Update the printer ............................................................................................................................................... 15
Open the HP printer software (Windows) ............................................................................................................ 15
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 16
Turn the printer o .............................................................................................................................................. 16
3 Print ........................................................................................................................................................... 18
Print using the HP Smart app .............................................................................................................................. 18
Print documents using HP printer software ........................................................................................................ 19
Print photos using HP printer software ............................................................................................................... 20
Print on envelopes ............................................................................................................................................... 21
Print on both sides (duplexing) ........................................................................................................................... 22
Print from apps on mobile devices ...................................................................................................................... 22
Print using the maximum dpi .............................................................................................................................. 23
Tips for successful printing ................................................................................................................................. 24
4 Copy and scan .............................................................................................................................................. 27
Copy ..................................................................................................................................................................... 27
Scan ...................................................................................................................................................................... 27
Tips for copy and scan success ............................................................................................................................ 33
5 Web Services ............................................................................................................................................... 34
What are Web Services? ....................................................................................................................................... 34
Set up Web Services ............................................................................................................................................. 34
Print with HP ePrint ............................................................................................................................................. 35
Remove Web Services .......................................................................................................................................... 36
ENWW iii
6 Work with cartridges ................................................................................................................................... 37
Information on cartridges and the printhead ..................................................................................................... 37
Check the estimated ink levels ............................................................................................................................ 37
Replace the cartridges ......................................................................................................................................... 38
Order cartridges ................................................................................................................................................... 40
Use single-cartridge mode .................................................................................................................................. 40
Store printing supplies ........................................................................................................................................ 41
Cartridge warranty information .......................................................................................................................... 41
7 Network setup ............................................................................................................................................. 42
Set up the printer for wireless communication ................................................................................................... 42
Change network settings ..................................................................................................................................... 45
Use Wi-Fi Direct .................................................................................................................................................... 46
8 Printer management tools ........................................................................................................................... 50
The HP Smart app ................................................................................................................................................ 50
Toolbox (Windows) .............................................................................................................................................. 50
HP Utility (OS X and macOS) ................................................................................................................................ 50
Embedded web server ......................................................................................................................................... 51
9 Solve a problem ........................................................................................................................................... 54
Jams and paper-feed issues ................................................................................................................................ 54
Ink cartridge issues .............................................................................................................................................. 59
Printing issues ..................................................................................................................................................... 60
Copy issues .......................................................................................................................................................... 69
Scan issues ........................................................................................................................................................... 69
Network and connection issues .......................................................................................................................... 69
Printer hardware issues ....................................................................................................................................... 71
Get help from the printer control panel .............................................................................................................. 71
Get help from the HP Smart app ......................................................................................................................... 71
Understand printer reports ................................................................................................................................. 72
Solve problems using Web Services .................................................................................................................... 73
Maintain the printer ............................................................................................................................................. 73
Restore original factory defaults and settings ................................................................................................... 75
HP support ........................................................................................................................................................... 75
Appendix A Technical information ................................................................................................................... 77
HP Company notices ............................................................................................................................................ 77
Specications ....................................................................................................................................................... 77
Regulatory notices ............................................................................................................................................... 79
iv ENWW
Environmental product stewardship program .................................................................................................... 87
Index ........................................................................................................................................................... 100
ENWW v
vi ENWW
1 How do I?
Learn how to use your HP ENVY 5000 series
● Get started on page 2
● Print on page 18
● Copy and scan on page 27
● Web Services on page 34
● Work with cartridges on page 37
● Network setup on page 42
● Solve a problem on page 54
ENWW 1
2 Get started
This section contains the following topics:
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Printer parts
●
Control panel and status lights
●
Paper basics
●
Load media
●
Load original
●
Update the printer
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
●
Turn the printer o
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.
HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
2 Chapter 2 Get started ENWW
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program on page 87. For more information about HP's
environmental initiatives, visit www.hp.com/ecosolutions.
●
Manage power
●
Quiet Mode
●
Optimize Printing Supplies
Manage power
Use Sleep Mode and Auto-o to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ), and then
touch ( Setup ).
NOTE: If you do not see the Home screen, touch (Home).
2. Touch Power Management, touch Sleep, and then touch the desired option.
Auto- o
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
TIP: To conserve battery power, you can enable Auto-O, even when the printer is connected or
wireless is turned on.
CAUTION: Always turn the printer o properly, using (the Power button) located on the front left side of
the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
ENWW HP EcoSolutions (HP and the Environment) 3
NOTE: Quiet Mode does not work if you print photos or envelopes.
To turn Quiet Mode on or o from the printer control panel
1. From the Home screen, touch ( Setup ).
2. Touch the toggle button next to Quiet Mode to turn it on or o.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click Quiet Mode .
3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the printer software (OS X and macOS)
1. Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 50.
2. Select the printer.
3. Click Quiet Mode .
4. Select On or O .
5. Click Apply Now.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server on page 51.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
To turn on Quiet Mode while the printer is printing
▲ On the printer control panel display, from the printing screen, touch (Quiet Mode) to turn on Quiet
Mode.
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
4 Chapter 2 Get started ENWW
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1. From the control panel display, on the Home screen, touch the icon of the function that you want to
change settings for.
2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch
the setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the control panel display, on the Home screen, swipe left to see ( Setup ), and then touch
( Setup ).
2. Swipe up and down the screen to see the available options.
3. Touch the option that you want to change settings for.
TIP: Touch (Home) to return to the Home screen.
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
8 Chapter 2 Get started ENWW
Photo printing
● HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x
15 cm), 5 x 7 inches (13 x 18 cm),11 x 17 inches, and in two nishes - glossy or soft gloss (semi-gloss).
Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus
Photo Paper delivers exceptional results with professional quality and durability.
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches 10 x 15 cm. It is acid-free for longer lasting documents.
Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper Matte or HP Professional Paper 180 Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-
sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Oice Paper
ENWW Paper basics 9
3 Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specic types of paper, or use special features.
This section contains the following topics:
●
Print using the HP Smart app
●
Print documents using HP printer software
●
Print photos using HP printer software
●
Print on envelopes
●
Print on both sides (duplexing)
●
Print from apps on mobile devices
●
Print using the maximum dpi
●
Tips for successful printing
Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or
Windows 10 device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
To print from a Windows 10 device
1. Load paper in the input tray. For more information, see Load media on page 10.
2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from
an iOS, Android, or Windows 10 device on page 16.
3. On the HP Smart Home screen, make sure your printer is selected.
TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side
of the screen, and then select Select a Dierent Printer to view all available printers.
4. At the bottom of the Home screen, click or tap Print.
5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Document, locate a PDF document you want to print, and then click or tap Print.
6. Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Tips for successful printing on page 24.
7. Click or tap Print to begin printing.
18 Chapter 3 Print ENWW
Read general instructions in the Help for wireless troubleshooting
Check the network conguration or print the wireless test report to assist in diagnosing network connection
issues.
1. From the printer control panel display, touch (Wireless), and then touch ( Settings ).
2. Touch Print Reports, and then touch Network Conguration Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
NOTE: This utility is only available for Windows operating system. The Windows computer you are
running the HP Print and Scan Doctor on should be connected to the network using a wireless connection.
To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top,
select Show Advanced Info, and then select Show Wireless Info. You can also nd the wireless settings by
clicking on the Network tab at the top and selecting Open router web page.
Use an HP online
troubleshooting wizard
Learn how to nd your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to conrm that Wi-Fi Direct is turned on:
▲ On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
touch (Wi-Fi Direct).
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
70 Chapter 9 Solve a problem ENWW
… 76 …


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