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9 Solve a problem
This section contains the following topics:
Jams and paper-feed issues
Ink cartridge issues
Printing issues
Copy issues
Scan issues
Network and connection issues
Printer hardware issues
Get help from the printer control panel
Get help from the HP Smart app
Understand printer reports
Solve problems using Web Services
Maintain the printer
Restore original factory defaults and settings
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
54 Chapter 9 Solve a problem ENWW
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