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2. Open the cartridge access door.
3. Remove the cartridge indicated in the error message.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature Description
1 Electrical contacts
5. Wipe only the contacts with a damp lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-
colored bumps positioned to meet the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the HP ENVY 4520 series with only one cartridge.
Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. Replace it with a new ink cartridge. For more
information, see
Replace the cartridges on page 31.
Printing issues
What do you want to do?
ENWW Printing issues 49
53


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  • I would like to know how to connect the printer to another computer at home. Submitted on 28-7-2020 at 14:14

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