510744
43
Zoom out
Zoom in
Previous page
1/62
Next page
3. Press OK on the control panel to continue the current job.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
Check cartridge access door
The cartridge access door should be closed for printing.
Click here to go online for more information.
Troubleshooting print carriage jams
The cartridge access door must be closed to begin printing. Check the printer and try printing again. If you are still
having a problem, an object may be blocking the print carriage and preventing it from moving.
If your printer is new, make sure you remove all of the packing material inside the carriage area. If your printer is
not new, check the carriage area for foreign objects that may have fallen into the printer, such as pet hair or
paper clips.
Try the following solutions to resolve the issue.
Solution 1: Make sure that the printer is turned on
1. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Make sure the power
cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the
printer.
2. Try using your printer again.
Solution 2: Unblock the print carriage
1. Make sure the printer is on.
CAUTION: Make sure the printer is on before disconnecting the power cord as described in step 2.
Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed
paper.
2. Disconnect the power cord from the back of the printer.
3. If you're using a USB connection, disconnect the USB cable from the back of the printer.
4. Open the cartridge access door.
Troubleshooting print carriage jams 41
Solve a problem
43


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP ENVY 120 e at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP ENVY 120 e in the language / languages: English as an attachment in your email.

The manual is 2,32 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of HP ENVY 120 e

HP ENVY 120 e User Manual - German - 62 pages

HP ENVY 120 e User Manual - Dutch - 62 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info