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C Troubleshooting
Troubleshooting resources
Access website links and additional information about the tablet through HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional
tools that do not require an Internet connection.
Contact HP support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide support,
go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
Send an email to HP support.
Find HP support worldwide telephone numbers.
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The tablet is unable to start up
If the tablet does not turn on when you press the power button, the following suggestions may help you
determine why the tablet does not start up:
If the tablet is plugged into an AC outlet, plug another electrical device into the outlet to be sure that
the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the tablet or one approved by HP for this tablet.
If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into an AC
outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
An external device is not working
Follow these suggestions if an external device does not function as expected:
Turn on the device according to the manufacturer's instructions.
Be sure that all device connections are secure.
Be sure that the device is receiving electrical power.
Be sure that the device, especially if it is older, is compatible with the operating system.
Be sure that the correct drivers are installed and updated.
Troubleshooting resources 57
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