604798

HP ElitePad 1000 G2 Rugged Manual

57
Zoom out
Zoom in
Previous page
1/66
Next page
HP ElitePad 1000 G2 Rugged Tablet
User Guide
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Java is a registered trademark of Oracle and/or
its affiliates. Windows is a U.S. registered
trademark of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2015
Document Part Number: 798569-001
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your tablet ........................................................................................................................... 4
Front ....................................................................................................................................................................... 4
Back (closed) .......................................................................................................................................................... 6
Back (open) ............................................................................................................................................................ 7
Top ......................................................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
Labels ..................................................................................................................................................................... 9
Changing your tablet's settings .......................................................................................................................... 10
Changing your tablet's view .............................................................................................................. 10
Using the tablet's autorotate lock feature ..................................................................... 10
Adjusting your tablet's screen brightness ..................................................................... 11
Finding your hardware and software information ............................................................................................. 11
Locating hardware ............................................................................................................................ 11
Locating software ............................................................................................................................. 11
Updating the software installed on the tablet ................................................................................. 11
3 Connecting to a network .............................................................................................................................. 12
Connecting to a wireless network ....................................................................................................................... 12
Using the wireless controls ............................................................................................................... 12
Using a WLAN ..................................................................................................................................... 12
Using an Internet service provider ................................................................................. 13
Setting up a WLAN .......................................................................................................... 13
Configuring a wireless router ......................................................................................... 13
Protecting your WLAN ..................................................................................................... 13
Connecting to a WLAN ..................................................................................................... 14
Using Bluetooth wireless devices ..................................................................................................... 14
Using HP Mobile Broadband (select models only) .............................................................................................. 15
4 Navigating using touch gestures ................................................................................................................... 16
Using touch screen gestures ............................................................................................................................... 16
One-finger slide ................................................................................................................................. 16
Tapping .............................................................................................................................................. 17
Scrolling ............................................................................................................................................. 17
iii
2-finger pinch zoom .......................................................................................................................... 18
2-finger click ..................................................................................................................................... 18
Rotating (select models only) ........................................................................................................... 19
Edge swipes ....................................................................................................................................... 19
Right-edge swipe ............................................................................................................ 19
Left-edge swipe .............................................................................................................. 20
Top-edge swipe .............................................................................................................. 20
Using the on-screen keyboard ............................................................................................................................ 21
5 Detailed functions ....................................................................................................................................... 22
Audio .................................................................................................................................................................... 22
Connecting speakers ......................................................................................................................... 22
Adjusting the volume ........................................................................................................................ 22
Connecting headphones and microphones ...................................................................................... 23
Checking audio functions on the tablet ............................................................................................ 23
Webcams .............................................................................................................................................................. 23
Video .................................................................................................................................................................... 24
HDMI .................................................................................................................................................. 25
Configuring audio for HDMI ............................................................................................................... 25
Bar-code scanner (select models only) ............................................................................................................... 26
Configuring carriage returns ............................................................................................................. 26
Configuring the bar-code scanner volume ....................................................................................... 27
Restoring default settings ................................................................................................................ 28
Near Field Communications (NFC) ....................................................................................................................... 30
6 Power management ..................................................................................................................................... 31
Shutting down the tablet .................................................................................................................................... 31
Setting power options ......................................................................................................................................... 31
Using power-saving states ............................................................................................................... 31
Initiating and exiting Sleep ............................................................................................. 31
Using the power meter and power settings ................................................................... 32
Setting password protection on wakeup ....................................................................... 32
Using battery power .......................................................................................................................... 32
Factory-sealed batteries ................................................................................................ 32
Finding additional battery information .......................................................................... 33
Using Battery Check ........................................................................................................ 33
Displaying the remaining battery charge ....................................................................... 33
Maximizing battery discharge time ................................................................................ 33
Managing low battery levels .......................................................................................... 33
Identifying low battery levels ...................................................................... 34
Resolving a low battery level ....................................................................... 34
iv
Conserving battery power .............................................................................................. 34
Using external AC power ................................................................................................................... 34
7 External cards and devices ........................................................................................................................... 36
Using smart cards ................................................................................................................................................ 36
Inserting a smart card ....................................................................................................................... 36
Removing a smart card ..................................................................................................................... 36
Using a USB device ............................................................................................................................................... 36
Connecting a USB device ................................................................................................................... 36
Removing a USB device ..................................................................................................................... 37
Using a serial device ............................................................................................................................................ 37
Using optional external devices .......................................................................................................................... 38
Using optional external drives .......................................................................................................... 38
Installing an optional security cable ................................................................................................................... 39
8 Security ...................................................................................................................................................... 40
Protecting the tablet ........................................................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting passwords in Windows ......................................................................................................... 41
Setting passwords in Computer Setup ............................................................................................. 41
Using antivirus software ..................................................................................................................................... 41
Using firewall software ....................................................................................................................................... 41
Installing critical security updates ...................................................................................................................... 42
Using HP Client Security ...................................................................................................................................... 42
9 Maintenance ............................................................................................................................................... 43
IP-65 rating .......................................................................................................................................................... 43
Cleaning your tablet ............................................................................................................................................ 43
Cleaning procedures ......................................................................................................................... 44
Cleaning the display ........................................................................................................ 44
Cleaning the tablet ......................................................................................................... 44
Updating programs and drivers .......................................................................................................................... 44
Using SoftPaq Download Manager ...................................................................................................................... 44
10 Backup and recovery .................................................................................................................................. 46
Backing up your information ............................................................................................................................... 46
Performing a system recovery ............................................................................................................................ 46
Using the Windows recovery tools ................................................................................................... 46
Using f11 recovery tools ................................................................................................................... 47
Changing the boot device order ........................................................................................................ 47
v
Using Windows Refresh or Windows Reset ...................................................................................... 48
11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ............................................................................... 49
Using Computer Setup ......................................................................................................................................... 49
Starting Computer Setup .................................................................................................................. 49
Navigating and selecting in Computer Setup ................................................................................... 49
Restoring factory settings in Computer Setup ................................................................................. 49
Updating the BIOS ............................................................................................................................. 50
Determining the BIOS version ........................................................................................ 50
Downloading a BIOS update .............................................................................................................. 51
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................ 51
12 Support ..................................................................................................................................................... 53
Contacting support .............................................................................................................................................. 53
13 Specifications ........................................................................................................................................... 54
Input power .......................................................................................................................................................... 54
Operating environment ....................................................................................................................................... 54
Appendix A Traveling with the tablet ............................................................................................................... 55
Appendix B Electrostatic discharge .................................................................................................................. 56
Appendix C Troubleshooting ........................................................................................................................... 57
Troubleshooting resources ................................................................................................................................. 57
Resolving issues .................................................................................................................................................. 57
The tablet is unable to start up ......................................................................................................... 57
An external device is not working ..................................................................................................... 57
A video is not visible on an external display ..................................................................................... 58
Index ............................................................................................................................................................. 59
vi
1Welcome
After you set up and register the tablet, it is important to take the following steps:
●
Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For
more information, see
Connecting to a network on page 12.
●
Update your antivirus software—Protect your tablet from damage caused by viruses. The software is
preinstalled on the tablet. For more information, see
Using antivirus software on page 41.
●
Get to know your tablet—Learn about your tablet features. Refer to
Getting to know your tablet
on page 4 and Navigating using touch gestures on page 16 for additional information.
●
Find installed software—Access a list of the software preinstalled on the tablet, as follows:
On the Start screen, swipe up from the center of the touch screen to display the Apps screen. For details
about using the software included with the tablet, see the software manufacturer's instructions, which
may be provided with the software or on the manufacturer's website.
●
Back up your hard drive by creating a recovery flash drive. See
Backup and recovery on page 46.
1
Finding information
The tablet comes with several resources to help you perform various tasks.
Resources For information about
Setup Instructions poster
●
How to set up the tablet
●
Help to identify tablet components
HP Support Assistant
To access HP Support Assistant on the Start screen, tap
the HP Support Assistant app.
To obtain the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
Regulatory, Safety, and Environmental Notices
To access this guide:
1. From the Start screen, type support, and then select
the HP Support Assistant app.
2. Select My computer, and then tap User guides.
●
Regulatory and safety information
●
Environmental information
Safety & Comfort Guide
To access the user guides, tap the HP Support Assistant
app on the Start screen, tap My computer, and then tap
User guides.
– or –
Go to
http://www.hp.com/ergo.
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
Worldwide Telephone Numbers booklet
This booklet is provided with your tablet.
HP support telephone numbers
HP website
To obtain the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions
●
Support information
●
Ordering parts and finding additional help
●
Accessories available for the device
Limited Warranty*
To access this guide, tap the HP Support Assistant app on
the Start screen, tap My computer, and then tap Warranty
and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your tablet and/
or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some
countries/regions where the warranty is not provided in printed format, you may request a printed copy from
http://www.hp.com/go/
orderdocuments or write to:
●
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
2 Chapter 1 Welcome
Resources For information about
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to
http://h20565.www2.hp.com/
portal/site/hpsc.
Finding information 3
2 Getting to know your tablet
The following sections provide an overview of the HP ElitePad 1000 G2 Rugged Tablet capabilities.
●
Front
●
Back (closed)
●
Back (open)
●
Top
●
Bottom
●
Labels
●
Changing your tablet's settings
●
Finding your hardware and software information
Front
Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Front webcam Records video and captures still photographs.
To use the webcam, tap the YouCam tile on the Start screen, or swipe
from the right edge of the touch screen to display the charms, tap
Search, and then tap the search box. In the search box, type c, and
then tap CyberLink YouCam.
(3) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(4) Ambient light sensor The ambient light sensor automatically adjusts the display
brightness based on the lighting conditions in your environment.
4 Chapter 2 Getting to know your tablet
Component Description
(5) Webcam status light (front) On: The webcam is on.
(6) Near Field Communications (NFC) tapping area
(select models only)
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the tablet and transfer
data back and forth.
(7) Windows button Displays the Start screen.
*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas
free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that
applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer,
and then tap User guides.
Front 5
Back (closed)
Component Description
(1) I/O door Provides access to an internal USB port and smart card reader.
(2) Hand strap connectors (2) Are used to attach the included hand strap.
(3) Bar-code scanner buttons (2) (select models
only)
Activate the bar-code scanner when pressed.
For information about using the bar-code scanner, see
Bar-
code scanner (select models only) on page 26.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow
you to videoconference and chat online using streaming video.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.
(6) Volume buttons (2) Control the volume.
(7)
Security cable slot Attaches an optional security cable to the tablet. Lift the edge
of the security cable slot dust cover to access the slot.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the tablet from being mishandled or stolen.
6 Chapter 2 Getting to know your tablet
Back (open)
Component Description
(1)
USB 3.0 port Supports a USB user authentication device that can be used
while the I/O door is closed. HP does not recommend using a
wireless transceiver or a USB device that prevents the I/O door
from closing.
For details about different types of USB ports, see
Using a USB
device on page 36.
(2) Smart card reader Supports optional smart cards.
Back (open) 7
Top
Component Description
(1)
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a display audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support
Assistant app.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(2)
Power button
●
When the tablet is off, press the button to turn on the
tablet.
●
When the tablet is on, press the button briefly to initiate
Sleep.
●
When the tablet is in the Sleep state, press the button
briefly to exit Sleep.
●
When the tablet is in Hibernation, press the button briefly
to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the tablet has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for
at least 5 seconds to turn off the tablet.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
8 Chapter 2 Getting to know your tablet
Bottom
The following components are protected by I/O doors. To open a door, gently lift its bottom edge.
Component Description
(1) Bar-code scanner (select models only) Scans bar codes.
For information about using the bar-code scanner, see
Bar-code scanner (select models only) on page 26.
(2)
HDMI port Connects an optional video or audio device, such as a high-
definition display, any compatible digital or audio
component, or a high-speed HDMI device.
(3)
Power connector/Docking connector Connects an AC adapter or an optional docking device.
(4)
USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
For details about different types of USB ports, see
Using a
USB device on page 36.
(5)
RJ-45 (network) jack/lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6)
DB9 serial port Connects an optional device such as a serial modem,
mouse, or printer.
(7) Shoulder strap connector Connects an optional shoulder strap.
Labels
The labels affixed to the tablet provide information you may need when you troubleshoot system problems
or travel internationally with the tablet.
IMPORTANT: Check the following location for the labels described in this section: on the back of the tablet.
●
Service label—Provides important information to identify your tablet. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
Bottom 9
●
Regulatory label(s)—Provide(s) regulatory information about the tablet.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
●
Laser label(s) (select models only)—Provide information about using the bar-code scanner laser
properly.
Changing your tablet's settings
You can change view and screen brightness.
Changing your tablet's view
Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from portrait to
landscape view.
1. To change the view of your tablet from landscape view to portrait view:
Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).
2. To change the view of your tablet from portrait view to landscape view:
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).
Using the tablet's autorotate lock feature
To turn on your tablet's autorotate lock feature:
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2. Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon displays
a lock symbol when the autorotate lock is active.
To turn off your tablet's autorotate lock feature:
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2. Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.
10 Chapter 2 Getting to know your tablet
Adjusting your tablet's screen brightness
To adjust the screen brightness:
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness.
NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notification area at the far
right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen brightness at the
bottom of the screen.
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your tablet:
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type device manager, and then tap Device Manager.
A list displays all the devices installed on your tablet.
Locating software
▲
To find out what software is installed on your tablet, on the Start screen, swipe up from the center of
the touch screen to display the Apps screen.
Updating the software installed on the tablet
Most software, including the operating system, is updated frequently by the manufacturer or provider.
Important updates to the software included with the tablet may have been released since the tablet left the
factory.
Some updates may affect the way the tablet responds to optional software or external devices. Many
updates provide security enhancements.
Update the operating system and other software installed on the tablet as soon as the tablet is connected to
the Internet. Access the updates on the HP website at
http://www.hp.com.
Finding your hardware and software information 11
3 Connecting to a network
Your tablet can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your tablet and a wireless network connection. This chapter will
help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your tablet may be equipped with
one or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the tablet to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home,
and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the
mobile wireless device in your tablet communicates with a wireless router or a wireless access point.
●
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.
Using the wireless controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage
wireless networks, and diagnose and repair network problems.
To use operating system controls:
1. Swipe from the right edge of the touch screen to display the charms, tap Settings, and then tap Control
Panel.
2. Select Network and Internet, and then tap Network and Sharing Center.
For more information, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap
the HP Support Assistant app.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
●
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network
functions.
●
A home or small office WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and files without requiring additional pieces of
hardware or software.
12 Chapter 3 Connecting to a network
To use the WLAN device in your tablet, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless tablet to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information
and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider
●
A wireless router (2) (purchased separately)
●
A wireless tablet (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of
modem you have.
The illustration below shows an example of a wireless network installation that is connected to the Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.
Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless tablet to the router by using the
network cable provided with the router. When the tablet successfully connects to the Internet, disconnect the
cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect your
network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not
provide any security. If you are concerned about the security of your tablet in a hotspot, limit your network
activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.
Take the following precautions to protect your WLAN:
●
Use a firewall.
Connecting to a wireless network 13
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access HP Support Assistant. To access HP Support Assistant, on the
Start screen, tap the HP Support Assistant app.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. On the Start screen, swipe from the right edge of the touch screen to display the charms, tap Settings,
and then tap the network icon.
– or –
On the Windows desktop, tap the network status icon in the notification area, at the far right of the
taskbar.
3. Be sure that airplane mode is off, select a WLAN from the list, and then tap Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then tap Sign in.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, on the Start screen, swipe from the right
edge of the touch screen to display the charms, tap Search, tap in the Search box, type network and
sharing, and then select Network and Sharing Center, or on the Windows desktop, tap and hold the
network status icon, and then tap Open Network and Sharing Center. Tap Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
4. Follow the on-screen instructions to complete the connection.
After the connection is made, tap the network status icon in the notification area, at the far right of the
taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as walls and
floors.
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●
Computers (desktop, notebook, PDA)
●
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
14 Chapter 3 Connecting to a network
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth
software Help.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your tablet to use WWANs to access the Internet from more places and over
larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider
(called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for
HP Mobile Broadband is similar to cellular phone voice coverage.
If your tablet has HP Mobile Broadband, it is also equipped with Global Positioning System (GPS)
functionality. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay
connected to the Internet, send email, or connect to your corporate network whether you are on the road or
outside the range of Wi-Fi hotspots.
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as
a personal identification number (PIN), as well as network information. Some tablets include a SIM that is
preinstalled. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information
provided with your tablet, or the mobile network operator may provide it separately from the tablet.
For information about inserting and removing the SIM, contact HP Custom Integration Services (CIS), an
authorized HP service provider, or participants in the HP Self-Maintainer program.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your tablet.
Using HP Mobile Broadband (select models only) 15
4 Navigating using touch gestures
Your tablet allows navigation using touch gestures on the touch screen.
Using touch screen gestures
You can control items on the touch screen directly with your fingers.
One-finger slide
The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other
interactions, too, such as moving an object.
●
To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
NOTE: When many apps are displayed on the Start screen, you can slide your finger to move the
screen left or right.
●
To drag, press and hold an object, and then drag the object to move it.
16 Chapter 4 Navigating using touch gestures
Tapping
To make an on-screen selection, use the tap function.
●
Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.
NOTE: Press and hold your finger on an object to open a help screen that provides information about
the object.
Scrolling
Scrolling is useful for moving the pointer up, down, left, or right on a page or image.
●
Place two fingers on the screen and then drag them in an up, down, left, or right motion.
Using touch screen gestures 17
2-finger pinch zoom
2-finger pinch zoom allows you to zoom out or in on images or text.
●
Zoom in by placing two fingers together on the screen and then moving your fingers apart.
●
Zoom out by placing two fingers apart on the screen and then moving your fingers together.
2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE: Using 2-finger click is the same action as using right-click with a mouse.
●
Place two fingers on the screen and press to open the options menu for the selected object.
18 Chapter 4 Navigating using touch gestures
Rotating (select models only)
Rotating allows you to turn items such as photos.
●
Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide
your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move
your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be
functional for all apps.
Edge swipes
Edge swipes allow you to access toolbars on your tablet for tasks such as changing settings and finding or
using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change
settings.
●
Swipe your finger gently from the right edge to reveal the charms.
Using touch screen gestures 19
Left-edge swipe
The left-edge swipe reveals your open apps so that you can switch between them quickly.
●
Swipe your finger gently from the left edge to switch between apps. Without lifting your finger, swipe
back toward the left edge to display all open apps.
Top-edge swipe
The top-edge swipe displays app command options that allow you to customize apps.
●
Gently swipe finger from the top edge to reveal the app command options.
20 Chapter 4 Navigating using touch gestures
Using the on-screen keyboard
You may want to enter data into a data field. This may be required when you set up a wireless network
configuration or a weather reporting location, or when you access user accounts on Internet sites. The tablet
has an on-screen keyboard that is displayed when you need to enter such information into data fields.
1. To display the keyboard on the Start screen, tap in the first data field. The keyboard is displayed.
– or –
To display the keyboard on the Windows desktop, tap the keyboard icon in the navigation area, at the
far right of the taskbar.
2. Tap each character, continuing until you have spelled out the name or word that you are entering into
the data field.
NOTE: Suggested words may be displayed at the top of the keyboard. If an appropriate word is
displayed, tap to select it.
3. Tap enter on the keyboard.
To change settings for the on-screen keyboard:
1. Swipe from the right side of the touch screen to display the charms, and then tap Settings.
2. Tap Change PC settings, tap PC and devices, tap Typing, and then follow the on-screen instructions.
Using the on-screen keyboard 21
5 Detailed functions
Your tablet includes the following:
●
Integrated speakers
●
Integrated webcam
●
Bar-code scanner (select models only)
●
Multimedia buttons or keys
Audio
On your tablet, you can download and listen to music, stream audio content from the web (including radio),
record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach
external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your tablet by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your tablet or on a docking station.
To connect wireless speakers to your tablet, follow the device manufacturer's instructions. To connect high-
definition speakers to the assembly, see
Configuring audio for HDMI on page 25. Before connecting audio
devices, be sure to adjust the volume.
Adjusting the volume
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To
access this guide, from the Start screen, type support, and then select the HP Support Assistant app.
NOTE: Volume can also be controlled through the operating system and some programs.
You can adjust the volume using the volume buttons on the back of the tablet.
22 Chapter 5 Detailed functions
Connecting headphones and microphones
You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) combo
jack on your tablet. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your tablet, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
NOTE: If the audio functions are not working correctly, see your tablet user guide for troubleshooting
suggestions.
Checking audio functions on the tablet
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting
free of background noise.
To check the audio functions on your tablet, follow these steps:
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type c, and then tap Control Panel.
3. Tap Hardware and Sound, and then tap Sound.
When the Sound window opens, tap the Sounds tab. Under Program Events, tap any sound event, such
as a beep or alarm and then tap Test. You should hear sound through the speakers or through
connected headphones.
To check the recording functions on your tablet, follow these steps:
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box
2. In the search box, type so, and then tap Sound Recorder.
3. Tap Start Recording and speak into the microphone.
4. Save the file to your Windows desktop.
5. Open a multimedia program and play back the recording.
To confirm or change the audio settings on your tablet:
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type c, and then tap Control Panel.
3. Tap Hardware and Sound, and then tap Sound.
Webcams
Your tablet includes two integrated webcams. With the preinstalled software, you can use the webcams to
take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
Webcams 23
●
Capturing and sharing video
●
Streaming video with instant message software
●
Taking still photos
For best results, use both hands to steady the tablet.
For details about using the webcam, see the webcam software Help.
Video
Your HP tablet is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your tablet without needing to connect to a network.
To enhance your viewing enjoyment, use the video port on the tablet to connect an external monitor,
projector, or TV. The high-definition multimedia interface (HDMI) port allows you to connect a high-definition
monitor or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the tablet, using the
correct cable. Check the device manufacturer's instructions if you have questions.
NOTE: See Getting to know your tablet on page 4 for information about your tablet’s video ports.
24 Chapter 5 Detailed functions
HDMI
The HDMI port connects the tablet to an optional video or audio device, such as a high-definition display, or to
any compatible digital or audio component.
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased
separately).
One HDMI device can be connected to the HDMI port on the tablet. The information displayed on the tablet
screen can be simultaneously displayed on the HDMI device.
To connect a video or audio device to the HDMI port:
1. After opening the I/O door at the bottom of the tablet, connect one end of the HDMI cable to the HDMI
port on the tablet.
2. Connect the other end of the cable to the video device.
3. You can alternate the tablet screen image between 4 display states:
●
PC screen only: View the screen image on the tablet only.
●
Duplicate: View the screen image simultaneously on both the tablet and external device.
●
Extend: View the screen image extended across both the tablet and external device.
●
Second screen only: View the screen image on the external device only.
NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of
the external device, as follows. From the Start screen, type control panel, and then select Control
Panel from the list of applications. Select Appearance and Personalization. Under Display, select
Adjust screen resolution.
Configuring audio for HDMI
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port
on your tablet. Then configure the default audio playback device as follows:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the
taskbar, and then select Playback devices.
2. On the Playback tab, select either Digital Output or Digital Output Device (HDMI).
3. Click Set Default, and then select OK.
To return audio to the tablet speakers, follow these steps:
Video 25
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the
taskbar, and then select Playback devices.
2. On the Playback tab, select Speakers.
3. Click Set Default, and then select OK.
Bar-code scanner (select models only)
To use the bar-code scanner:
1. Open a bar-code reading utility (sold separately) that you have installed on the tablet.
2. Press and hold one of the bar-code scanner buttons, and aim the scanner beam at the bar code.
3. The cross is the center of the field of view and the red dots are the border. Make sure that the scanner
beam covers the entire bar code.
TIP: For best results, steady the tablet using both hands, with the scanner lens 152.4 or 177.8 mm
(six or seven inches) from the bar code.
WARNING! Do not look at the scanner beam with a magnifying device positioned closer than 100 mm
(3.9 in). Doing so can cause an eye injury.
4. A green dot appears after a successful scan.
NOTE: For more information about programming the bar-code scanner, go to
http://www.datalogic.com/.
Configuring carriage returns
To configure the bar-code scanner to insert a carriage return after each scanned bar code:
1. Open programming mode by scanning the following QR code.
26 Chapter 5 Detailed functions
2. Scan the following QR code.
3. Exit programming mode by scanning the following QR code.
The bar-code scanner inserts a carriage return after each scanned bar code until you either repeat the
previous procedure or restore the default settings (see
Restoring default settings on page 28).
Configuring the bar-code scanner volume
The tablet is shipped with the tone and volume of the bar-code scanner turned off.
To turn on the tone and adjust the volume:
1. Open programming mode by scanning the following QR code.
2. Scan one of the following QR codes:
●
To set the volume to low:
Bar-code scanner (select models only) 27
●
To set the volume to medium:
●
To set the volume to high:
●
To turn the volume off:
3. Exit programming mode by scanning the following QR code.
Restoring default settings
To restore the bar-code scanner to its original settings:
1. Open programming mode by scanning the following QR code.
2. Scan the following QR code.
28 Chapter 5 Detailed functions
3. Exit programming mode by scanning the following QR code.
Bar-code scanner (select models only) 29
Near Field Communications (NFC)
You can touch an NFC-compatible device to the center front NFC area on the tablet to wirelessly connect and
communicate with the tablet and transfer data back and forth. NFC can also be used for security purposes.
See
Front on page 4 to locate the NFC tapping area.
30 Chapter 5 Detailed functions
6 Power management
NOTE: Your tablet has a power button.
Shutting down the tablet
CAUTION: Unsaved information is lost when the tablet shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off the
tablet.
Shut down the tablet when the tablet will be unused and disconnected from external power for an extended
period
Although you can turn off the tablet with the power button, the recommended procedure is to use the
Windows shutdown command:
NOTE: If the tablet is in the Sleep state, you must first exit Sleep before shutdown is possible by briefly
pressing the power button.
1. Save your work and close all open programs.
2. Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the Power icon,
and then tap Shut down.
If the tablet is unresponsive and you are unable to use the preceding shutdown procedure, try the following
emergency procedures in the sequence provided:
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the tablet from external power.
Setting power options
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the screen clears, and your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an
external media card.
Initiating and exiting Sleep
With the tablet on, you can initiate Sleep in any of the following ways:
●
Briefly press the power button.
●
Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the Power icon,
and then tap Sleep.
To exit Sleep, briefly press the power button.
Shutting down the tablet 31
When the tablet exits Sleep, the tablet returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password
before the tablet will return to the screen.
Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access power
settings and view the remaining battery charge.
●
To display the percentage of remaining battery charge and the current power plan, on the Windows
desktop, tap the power meter icon.
●
To use Power Options, or to change the power plan, tap the power meter icon, and then tap an item
from the list. Swipe from the right edge of the touch screen to display the charms, tap Search, and then
tap the search box. In the search box, type power, tap Settings, and then tap Power Options.
Different power meter icons indicate whether the tablet is running on battery or external power. The icon
also displays a message if the battery has reached a low or critical battery level.
Setting password protection on wakeup
To set the tablet to prompt for a password when the tablet exits Sleep, follow these steps:
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type power, tap Settings, and then tap Power Options.
3. In the left pane, tap Require a password on wakeup.
4. Tap Change Settings that are currently unavailable.
5. Tap Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account password,
tap Create or change your user account password, and then follow the on-screen instructions. If you
do not need to create or change a user account password, go to step 5.
6. Tap Save changes.
Using battery power
The tablet runs on battery power whenever it is not plugged into external AC power. Tablet battery life
varies, depending on power management settings, running programs, display brightness, external devices
connected to the tablet, and other factors. When the tablet is plugged into AC power, the batteries are
charged and your work is protected in case of a power outage. If the batteries are charged and the tablet is
running on external AC power, the tablet automatically switches to battery power if the AC adapter is
disconnected on the tablet or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery
life. For more information, see
Using external AC power on page 34.
Factory-sealed batteries
To monitor the status of your batteries, or if the batteries are no longer holding a charge, run Battery Check
in HP Support Assistant. To access battery information, tap the HP Support Assistant app on the Start
screen, and then tap Battery and performance. If Battery Check indicates that your battery(ies) should be
replaced, contact support.
32 Chapter 6 Power management
The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the
battery(ies) could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.
Finding additional battery information
HP Support Assistant provides the following tools and information about the batteries.
●
Battery Check tool to test battery performance
●
Information on calibration, power management, and proper care and storage to maximize battery life
●
Information on battery types, specifications, life cycles, and capacity
To access battery information:
▲
Tap the HP Support Assistant app on the Start screen, and then tap Battery and performance.
Using Battery Check
HP Support Assistant provides information on the status of the battery installed in the tablet.
To run Battery Check:
1. Connect the AC adapter to the tablet.
NOTE: The tablet must be connected to external power for Battery Check to work properly.
2. To access battery information, tap the HP Support Assistant app on the Start screen, and then tap
Battery and performance.
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.
Displaying the remaining battery charge
▲
Tap the power meter icon on the Windows desktop in the notification area, at the far right of the
taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.
To maximize battery discharge time, lower the brightness on the display.
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some low-
battery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not affect lights.
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type power, and then tap Power Options.
Setting power options 33
Identifying low battery levels
When a battery that is the sole power source for the tablet reaches a low or critical battery level, the
following behavior occurs:
●
On the Windows desktop, the power meter icon in the notification area shows a low or critical battery
notification.
NOTE: For additional information about the power meter, see
Using the power meter and power
settings on page 32.
●
If the tablet is on or in the Sleep state, the tablet remains briefly in the Sleep state and then shuts down
and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲
Connect one of the following devices:
●
AC adapter
●
Optional docking or expansion device
●
Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the tablet.
Conserving battery power
●
Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box. In the search box, type power, tap Settings, and then tap Power Options.
●
Select a low-power-use setting.
●
Turn off wireless and LAN connections when you are not using them.
●
Disconnect unused external devices that are not plugged into an external power source.
●
Stop, disable, or remove any external media cards that you are not using.
●
Decrease screen brightness.
●
Before you leave your work, initiate Sleep, or shut down the tablet.
Using external AC power
WARNING! Do not charge the tablet battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the tablet, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the tablet
box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.
Connect the tablet to external AC power under any of the following conditions:
34 Chapter 6 Power management
●
When charging a battery
●
When installing or modifying system software
●
When running Disk Defragmenter
●
When performing a backup or recovery
When you connect the tablet to external AC power, the following events occur:
●
The battery begins to charge.
●
If the tablet is turned on, the power meter icon in the notification area changes appearance.
When you disconnect external AC power, the following events occur:
●
The tablet switches to battery power.
●
The display brightness is automatically decreased to save battery life.
Setting power options 35
7 External cards and devices
Using smart cards
NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.
A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input and
output, and they include security features to protect against tampering. Industry-standard smart cards are
used with the smart card reader.
A PIN is needed to gain access to the contents of the microchip. For more information about smart card
security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the
HP Support Assistant app.
Inserting a smart card
1. Place the tablet face-down on a flat surface. Press down on the I/O door and rotate it to the right.
Remove the door.
2. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.
3. To close the I/O door, align the dot on the I/O door with the dot on the tablet, and then rotate the door
to the left until it is securely fastened.
4. Follow the on-screen instructions for logging on to the tablet using the smart card PIN.
Removing a smart card
1. Place the tablet face-down on a flat surface. Press down on the I/O door and rotate it to the right.
Remove the door.
2. Grasp the edge of the smart card, and then pull it out of the smart card reader.
3. To close the I/O door, align the dot on the I/O door with the dot on the tablet, and then rotate the door
to the left until it is securely fastened.
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,
such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the device. For
more information about device-specific software, see the manufacturer's instructions. These instructions
may be provided with the software, on disc, or on the manufacturer’s website.
The tablet has two USB ports that support USB 1.0, 1.1, 2.0, or 3.0 devices. An optional docking device or USB
hub provides additional USB ports that can be used with the tablet.
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.
36 Chapter 7 External cards and devices
▲
After opening the I/O door at the bottom of the tablet, connect the USB cable for the device to the USB
port.
NOTE: The following illustration might look slightly different than your tablet.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the
device is recognized by the tablet.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB
device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure
to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using a serial device
A DB9 serial port connects optional devices such as a serial modem, mouse, or printer.
Some serial devices may require additional support software, which is usually included with the device. For
more information about device-specific software, see the manufacturer's instructions.
▲
To connect a serial device, open the I/O door at the bottom of the tablet and then connect the device
cable to the serial port on the tablet.
NOTE: The following illustration might look slightly different than your tablet.
Using a serial device 37
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which port to use, see the
manufacturer's instructions.
To connect an external device to the tablet:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that
the device is turned off and the AC power cord is unplugged.
1. Connect the device to the tablet.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the tablet. To
disconnect a powered external device, turn off the device, disconnect it from the tablet, and then unplug the
AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. You can add a USB
drive by connecting the drive to a USB port on the tablet.
NOTE: HP external USB optical drives should be connected only to powered USB ports; therefore, HP does
not recommend connecting HP external USB optical drives to the tablet.
USB drives include the following types:
●
1.44-megabyte diskette drive
●
Hard drive module
●
External optical drive (CD, DVD, and Blu-ray)
●
MultiBay device
38 Chapter 7 External cards and devices
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the tablet from being
mishandled or stolen.
NOTE: The security cable slot on your tablet might look slightly different from the illustration in this
section. See
Getting to know your tablet on page 4 for the location of the security cable slot on your tablet.
1. Lift the edge of the security cable slot dust cover that has a rectangular indentation.
2. Loop the security cable around a secured object.
3. Insert the key (1) into the cable lock (2).
4. Insert the cable lock into the security cable slot on the tablet (3), and then lock the cable lock with the
key.
Installing an optional security cable 39
8Security
Protecting the tablet
Standard security features provided by the Windows operating system and Computer Setup can protect your
personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your tablet for service, back up and delete confidential files, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your tablet.
NOTE: Your tablet supports Absolute Data Protect. If your tablet is lost or stolen, it can be located and
locked, and personal data can be deleted from a remote location. The tablet must be connected to the
Internet.
Tablet risk Security feature
Unauthorized use of the tablet HP Client Security, in combination with a password or other
authentication credential
Unauthorized access to Computer Setup and other system
identification information
BIOS administrator password in Computer Setup
Unauthorized startup from an optional external flash drive Boot options feature in Computer Setup
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data
●
HP Drive Encryption software
●
Windows Defender
Using passwords
A password is a group of characters that you choose to secure your tablet information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup that is preinstalled on the tablet.
●
Setup passwords are set in Computer Setup and are managed by the system BIOS.
●
Windows passwords are set only in the Windows operating system.
Use the following tips for creating and saving passwords:
●
When creating passwords, follow requirements set by the program.
●
Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
●
Use HP Password Manager to store all of your user names and passwords for all of your websites and
applications. You can securely read them in the future if they cannot be remembered.
●
Do not store passwords in a file on the tablet.
40 Chapter 8 Security
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: Setting the Windows Administrator password does not
set the BIOS Administrator password.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, access HP Support Assistant. To
access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.
Setting passwords in Computer Setup
Password Function
BIOS administrator password Protects access to Computer Setup.
Using antivirus software
When you use the tablet to access email, a network, or the Internet, you potentially expose it to computer
viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender, which includes antivirus features, is preinstalled on your tablet. It is strongly
recommended that you continue to use an antivirus program in order to fully protect your tablet.
For more information about viruses, access HP Support Assistant. To access HP Support Assistant, on the
Start screen, tap the HP Support Assistant app.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software
program you install on your tablet and/or network, or it can be a solution made up of both hardware and
software.
There are two types of firewalls to consider:
●
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared
with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Using antivirus software 41
Windows Defender is installed on your tablet.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or
file sharing on a network, or block authorized email attachments. To permanently resolve the problem,
reconfigure the firewall. To temporarily resolve the problem, disable the firewall, perform the task that you
want to perform, and then reenable the firewall.
Installing critical security updates
CAUTION: Microsoft sends out alerts regarding critical updates. To protect the tablet from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
You can choose whether updates are installed automatically. To change the settings, on the Start screen,
swipe from the right side of the screen, tap Settings, and then tap Control Panel. Tap System and Security,
tap Windows Update, tap Change settings, and then follow the on-screen instructions.
Using HP Client Security
HP Client Security software is preinstalled on your tablet. This software can be accessed through the HP
Client Security tile on the Start screen; the icon on the Windows desktop in the notification area, at the far
right of the taskbar; or Windows Control Panel. It provides security features that help protect against
unauthorized access to the tablet, networks, and critical data. For more information, see the HP Client
Security software Help.
42 Chapter 8 Security
9 Maintenance
IP-65 rating
This tablet is rated IP-65, which means that it is protected against dust and jetting water.
To maintain the IP-65 rating, close the audio-in (headphone)/audio-out (microphone) jack and all I/O doors.
Cleaning your tablet
Your tablet is treated with Sureshield, an antimicrobial agent which helps protect the tablet. The hand strap,
quick release pins, camera lens, camera flash cover, bar-code scanner cover, screws, screen, and HP logo are
not treated with Sureshield.
To preserve the antimicrobial coating, store your tablet in a cool, dry place and do not freeze it. Avoid heat,
sparks, open flame, strong acids, ammonia, oxidizing agents, carbon monoxide, and carbon dioxide.
Use one of the following chemical mixtures to safely clean your tablet:
●
Benzyl-C12-18-alkyldimethyl ammonium chlorides <1% with quaternary ammonium compounds,
C12-14-alkyl[(ethylphenyl)methyl]dimethyl, chlorides <1%
●
Isopropanol 10%–20%, 2-Butoxyethanol 1%–4%, benzyl-C12-18-alkyldimethyl ammonium chlorides
<0.125%, and quaternary ammonium compounds, C12-18-alkyl [(ethylphenyl) methyl] dimethyl,
chlorides <0.125%
●
Isopropanol 30%–60%, benzyl-C12-18-alkyldimethyl ammonium chlorides 0.1%–1%, and quaternary
ammonium compounds, C12-18-alkyl [(ethylphenyl) methyl] dimethyl 0.1%–1%
●
Isopropyl alcohol wipes (Isopropyl alcohol 70%)
●
Isopropanol 10%–20% and ethylene glycol monobutyl ether 1%–5%
●
n-Alkyl dimethyl benzyl ammonium chloride 0.2%–0.4% with lauramine oxide 0.5%–1.5%
●
Ethylene glycol n-hexyl ether 0.1%–1.0%, isopropanol 1%–5%, and water 90%–95%
IP-65 rating 43
●
Sodium hypochlorite 1%–5% with sodium hydroxide 0.5%–2%
●
Gentle dish soap and water
●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
CAUTION: The common hospital cleaning agents listed previously were successfully tested with this
product. Cleaning solvents other than those on this list may damage your tablet.
Fibrous materials, such as paper towels, can scratch the tablet. Over time, dirt particles and cleaning agents
can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your tablet.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your tablet while it
is on.
Turn off the tablet.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any tablet port surface. Liquids dripped on the surface can permanently damage internal components. Close
all ports and I/O doors.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before storing the tablet.
Cleaning the tablet
To clean the tablet, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed
previously or use an acceptable disposable wipe.
NOTE: When cleaning the tablet, use a circular motion to aid in removing dirt and debris.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to
http://www.hp.com/support to download the latest versions. You can also register to receive automatic
update notifications when they become available.
Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP
business tablets without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs,
and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database
file containing tablet model and SoftPaq information. SoftPaq Download Manager allows you to specify one
or more tablet models to determine which SoftPaqs are available for download.
44 Chapter 9 Maintenance
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are
found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download
SoftPaqs, you must first download and install the program. Go to the HP website at
http://www.hp.com/go/
sdm, and then follow the instructions to download and install SoftPaq Download Manager.
To download SoftPaqs:
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type softpaq, and then tap HP SoftPaq Download Manager. Follow the instructions
to download SoftPaqs.
NOTE: If prompted by User Account Control, tap Yes.
Using SoftPaq Download Manager 45
10 Backup and recovery
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using an optional external
flash drive, or an optional external optical drive, or create system restore points. In case of system failure,
you can use the backup files to restore the contents of your tablet.
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the
search box.
2. In the search box, type restore, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your tablet. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and data files,
you should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the tablet provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your tablet and you cannot use the system repair media you
previously created (select models only), contact support.
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.
To recover your information using Automatic Repair, follow these steps:
46 Chapter 10 Backup and recovery
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the tablet are permanently removed. When reformatting is complete,
the recovery process restores the operating system, as well as the drivers, software, and utilities from the
backup used for recovery.
NOTE: An external keyboard, mouse, and external flash drive may be required to perform this procedure.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition. Swipe
from the right edge of the touch screen, tap Search, and then tap the search box. Type file, and then
tap File Explorer.
3. If the Windows partition and the Recovery Image partition are listed, shut down the tablet.
4. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
5. Select Troubleshoot, select Advanced Options, and then select Startup Repair.
6. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the tablet are permanently removed. The f11
recovery tool reinstalls the operating system, drivers, Windows updates, and language packs that were
installed at the factory. All other software applications must be downloaded from HP.com or the Windows
Store.
NOTE: An external keyboard, mouse, and external flash drive may be required to perform this procedure.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the touch
screen, tap Search, and then tap the search box. Type pc, and then tap This PC.
3. If the HP Recovery partition is listed, shut down the tablet.
4. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
5. Tap F11 HP Recovery, and then follow the on-screen instructions.
Changing the boot device order
To change the boot order so that you can boot from an external device:
NOTE: An external flash drive is required to perform this procedure.
1. If possible, back up all personal files.
2. Shut down the tablet.
3. Connect the external flash drive.
Performing a system recovery 47
4. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
5. Tap F9 Boot Options.
6. Select the external flash drive as the boot device.
7. Restart the tablet.
Using Windows Refresh or Windows Reset
When your tablet is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal
information before you give away or recycle your tablet. For more information on these features, see
Windows Help and Support.
48 Chapter 10 Backup and recovery
11 Computer Setup and HP PC Hardware
Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the
input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the tablet, and
the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the tablet from
operating properly.
Starting Computer Setup
To start Computer Setup, follow these steps:
1. Shut down the tablet.
2. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
3. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Shut down the tablet.
2. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
3. Press f10 to enter Computer Setup.
●
Tap a menu or a menu item to select it.
●
To close open dialog boxes and return to the main Computer Setup screen, tap Escape, and then
follow the on-screen instructions.
4. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then follow the on-screen instructions.
5. To save your changes and exit, select Main, select Save Changes and Exit, and then follow the on-
screen instructions.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
Using Computer Setup 49
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Shut down the tablet.
2. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
3. Press f10 to enter Computer Setup.
4. Select Main, and then tap Restore Defaults.
5. Follow the on-screen instructions.
6. To save your changes and exit, select Save Changes and Exit, and then follow the on-screen
instructions.
Your changes go into effect when the tablet restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the tablet, you need to know the version of the system BIOS currently installed.
To display BIOS version information (also known as ROM date and System BIOS), see
Using Computer Setup
on page 49.
1. Shut down the tablet.
2. To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.
3. Press f10 to enter Computer Setup.
4. Select Main, and then select System Information.
5. Follow the on-screen instructions.
6. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then follow the on-screen instructions.
50 Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the tablet or an unsuccessful installation, download and install a
BIOS update only when the tablet is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the tablet is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the tablet by unplugging the power cord from the AC outlet.
Do not shut down the tablet or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. To access HP Support Assistant on the Start screen, tap the HP Support Assistant app.
2. Tap Updates and tune-ups, and then tap Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your tablet. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your tablet to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type file, and
then tap File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-tap the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the tablet hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.
Using Computer Setup 51
To start HP PC Hardware Diagnostics UEFI:
1. Shut down the tablet if it is not already powered off
2. To power on the tablet, press the Power button, and then press the Volume down button.
3. Select System Diagnostics.
4. Select the type of diagnostic test that you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press anywhere on the screen.
52 Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)
12 Support
Contacting support
If the information provided in this user guide or HP Support Assistant does not address your questions, you
can contact support. For worldwide support, go to
http://h20565.www2.hp.com/portal/site/hpsc.
Here you can:
●
Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
●
Email support.
●
Find support telephone numbers.
●
Locate an HP service center.
Contacting support 53
13 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the tablet.
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source
must be rated at 100–240 V, 50–60 Hz. Although the tablet can be powered from a standalone DC power
source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for
use with this tablet.
The tablet can operate on DC power within the following specifications.
Input Power Rating
Operating voltage and current 9 V DC @ 1.1 A – 10 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
NOTE: The tablet operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
54 Chapter 13 Specifications
A Traveling with the tablet
For best results, follow these traveling and shipping tips:
●
Prepare the tablet for traveling or shipping:
◦
Back up your information.
◦
Remove all external media cards, such as memory cards.
CAUTION: To reduce the risk of damage to the tablet, damage to a drive, or loss of information,
remove the media from a drive before shipping, storing, or traveling with a drive.
◦
Turn off and then disconnect all external devices.
◦
Shut down the tablet.
●
Take along a backup of your information. Keep the backup separate from the tablet.
●
When traveling by air, carry the tablet as hand luggage; do not check it in with the rest of your bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
●
In-flight tablet use is at the discretion of the airline. If you plan to use the tablet during a flight, check
with the airline in advance.
●
If you are shipping the tablet, use suitable protective packaging and label the package “FRAGILE.”
●
If the tablet has a wireless device installed, such as an 802.11b/g device, a Global System for Mobile
Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices
may be restricted in some environments. Such restrictions may apply onboard aircraft, in hospitals,
near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of
a particular device, ask for authorization to use it before you turn it on.
●
If you are traveling internationally, follow these suggestions:
◦
Check the tablet-related customs regulations for each country or region on your itinerary.
◦
Check the power cord and adapter requirements for each location in which you plan to use the
tablet. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the tablet with a voltage converter kit sold for appliances.
55
B Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the tablet, damage to a drive, or loss of information, observe these
precautions:
●
If removal or installation instructions direct you to unplug the tablet, unplug it after being properly
grounded and before removing a cover.
●
Keep components in their electrostatic-safe containers until you are ready to install them.
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
●
Before handling components, discharge static electricity by touching an unpainted metal surface of the
component.
●
If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or installation,
contact HP support.
56 Appendix B Electrostatic discharge
C Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the tablet through HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional
tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide support,
go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
Send an email to HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The tablet is unable to start up
If the tablet does not turn on when you press the power button, the following suggestions may help you
determine why the tablet does not start up:
●
If the tablet is plugged into an AC outlet, plug another electrical device into the outlet to be sure that
the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the tablet or one approved by HP for this tablet.
●
If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into an AC
outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●
Turn on the device according to the manufacturer's instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
Troubleshooting resources 57
A video is not visible on an external display
1. Be sure that both the tablet and an external display device are on. Then, on the on-screen keyboard,
press fn+f4 one or more times to switch between the tablet screen and the external display.
2. Configure the monitor settings to make the external display primary:
a. From the Windows desktop, right-click on a blank area of the tablet desktop, and select Screen
resolution.
b. Specify a primary display and a secondary display.
NOTE: When you are using both displays, a DVD image will not appear on any display designated as
the secondary display.
58 Appendix C Troubleshooting
Index
A
administrator password 41
ambient light sensor, identifying 4
antivirus software 41
audio functions, checking 23
audio-in (microphone) jack,
identifying 8
audio-out (headphone) jack,
identifying 8
B
bar-code scanner
configuring 26, 27
default settings 28
identifying 9
scanning 26
battery
conserving power 34
discharging 33
displaying remaining charge 33
low battery levels 33
Battery Check 33
battery information, finding 33
battery power 32
BIOS
determining version 50
updating 50
Bluetooth device 12, 14
Bluetooth label 10
bottom 10
buttons
bar-code scanner 6
power 8, 31
volume 22
C
cables
USB 37
caring for your tablet 43
checking audio functions 23
cleaning your tablet 43
components
bottom 9
front 4
rear 6, 7
top 8
configuring
audio for HDMI 25
connecting to a WLAN 14
connector, power 9
conservation, power 34
corporate WLAN connection 14
critical battery level 31
critical updates, software 42
D
docking connector, identifying 9
drive media 31
drives
external 38
hard 38
optical 38
E
edge-swipe gestures 19, 20
electrostatic discharge 56
external AC power, using 34
external devices 38
external drive 38
F
f11 recovery 47
firewall software 41
G
GPS 15
H
hard drive
external 38
hard drive recovery 47
HDMI port, connecting 25
HDMI port, identifying 9
HDMI, configuring audio 25
headphone (audio-out) jack 8
headphones and microphones,
connecting 23
high-definition devices, connecting
25
HP Client Security 42
HP PC Hardware Diagnostics (UEFI)
51
hubs 36
I
input power 54
integrated webcam light,
identifying 6
Internet connection setup 13
issues, resolving 57
J
jacks
audio-in (microphone) 8
audio-out (headphone) 8
network 9
RJ-45 (network) 9
Java Card
defined 36
inserting 36
removing 36
K
keys
volume 22
L
labels
Bluetooth 10
Microsoft Certificate of
Authenticity 9
regulatory 10
serial number 9
service 9
wireless certification 10
WLAN 10
left-edge swipe 20
lights
RJ-45 (network) 9
webcam 6
low battery level 33
Index 59
M
microphone (audio-in) jack,
identifying 8
N
Near Field Communications 30
network jack, identifying 9
NFC tapping area 5
O
operating environment 54
optical drive 38
optional external devices, using 38
P
password protection on wakeup 32
passwords
administrator 41
user 41
pinching touch screen gesture 18
ports
HDMI 9, 25
serial 9
power
battery 32
conserving 34
options 31
power button 31
power button, identifying 8
power connector, identifying 9
power-saving states 31
product name and number, tablet 9
public WLAN connection 14
R
readable media 31
recovery 48
recovery partition 47
refresh 48
regulatory information
regulatory label 10
wireless certification labels 10
restoring the hard drive 47
right-edge swipe 19
RJ-45 (network) jack, identifying 9
RJ-45 (network) lights, identifying
9
S
security cable slot, identifying 6
security, wireless 13
serial number 9
serial number, tablet 9
serial port, identifying 9
service labels, locating 9
setting
password protection on
wakeup 32
power options 31
setup of WLAN 13
shutdown 31
Sleep
exiting 31
initiating 31
slots
security cable 6
smart card 7
smart card
defined 36
inserting 36
removing 36
smart card slot 7
SoftPaqs, downloading 44
software
antivirus 41
critical updates 42
firewall 41
T
tablet, traveling 55
top-edge swipe 20
touch screen gestures 19, 20
2–finger click 18
edge-swipe gestures 19, 20
one-finger slide 16
pinch 18
rotating 19
scrolling 17
tapping 17
touch screen, using 16
traveling with the tablet 10, 55
troubleshooting, external display
58
turning off the tablet 31
U
unresponsive system 31
USB 3.0 port 7, 9
USB cable, connecting 37
USB devices
connecting 36
description 36
removing 37
USB hubs 36
USB ports, identifying 7, 9
user password 41
using
external AC power 34
power-saving states 31
V
video 24
volume
adjusting 22
buttons 22
keys 22
W
webcam 4, 6
using 23
webcam light, identifying 6
webcam, identifying 6
Windows
Refresh 48
Windows button, identifying 5
wireless antennas, identifying 4
wireless certification label 10
wireless controls, operating
system 12
wireless network (WLAN)
connecting 14
corporate WLAN connection 14
equipment needed 13
functional range 14
public WLAN connection 14
security 13
using 12
WLAN
antennas, identifying 4
device 12
WLAN device 10
WLAN label 10
writable media 31
WWAN
antennas, identifying 4
device 15
Z
zoom touch screen gesture 18
60 Index
… 57 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP ElitePad 1000 G2 Rugged at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP ElitePad 1000 G2 Rugged in the language / languages: English as an attachment in your email.

The manual is 2,88 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of HP ElitePad 1000 G2 Rugged

HP ElitePad 1000 G2 Rugged User Manual - German - 69 pages

HP ElitePad 1000 G2 Rugged User Manual - Dutch - 68 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info