Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Top ......................................................................................................................................................................... 9
3 Connecting to a network .............................................................................................................................. 15
Connecting to a wireless network ....................................................................................................................... 15
Using the wireless controls ............................................................................................................... 15
Using the wireless button ............................................................................................... 15
Using operating system controls ................................................................................... 16
Using a WLAN ..................................................................................................................................... 16
Using an Internet service provider ................................................................................. 16
Setting up a WLAN .......................................................................................................... 17
Configuring a wireless router ......................................................................................... 17
Protecting your WLAN ..................................................................................................... 17
Connecting to a WLAN ..................................................................................................... 18
Using HP Mobile Broadband (select models only) ............................................................................ 19
Using HP Mobile Connect (select models only) ................................................................................ 19
Inserting and removing a SIM (select models only) ......................................................................... 20
Using GPS (select models only) ........................................................................................................ 20
Using Bluetooth wireless devices ..................................................................................................... 21
Connecting to a wired network—LAN (select models only) ............................................................................... 21
4 Navigating using the keyboard, touch gestures and pointing devices .............................................................. 22
Using pointing devices ......................................................................................................................................... 22
Using the keyboard .............................................................................................................................................. 28
Using Windows shortcut keys ........................................................................................................... 28
Identifying the hot keys .................................................................................................................... 28
Using keypads ................................................................................................................................... 30
Using the embedded numeric keypad ............................................................................ 30
Turning the embedded numeric keypad on and off .................................... 31
Switching key functions on the embedded numeric keypad ....................... 31
Using an optional external numeric keypad .................................................................. 31
Using the media activity controls ........................................................................................................................ 32
Video .................................................................................................................................................................... 34
Discovering and connecting wired displays using MultiStream Transport ..................................... 36
Connect displays to computers with Intel graphics (with an optional hub) .................. 36
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 36
Discovering and connecting to Miracast-compatible wireless displays (select models only) ........ 37
6 Power management ..................................................................................................................................... 38
Shutting down (turning off) the computer ......................................................................................................... 38
Setting power options ......................................................................................................................................... 39
Using power-saving states ............................................................................................................... 39
Resolving a low battery level ....................................................................... 43
Inserting or removing the battery .................................................................................. 43
Inserting a battery ........................................................................................ 43
Removing a battery ...................................................................................... 44
Conserving battery power .............................................................................................. 44
Storing a user-replaceable battery (select models only) .............................................. 44
Disposing of a user-replaceable battery (select models only) ...................................... 45
Replacing a user-replaceable battery (select models only) .......................................... 45
Using external AC power ................................................................................................................... 45
Testing an AC adapter ..................................................................................................... 46
7 External cards and devices ........................................................................................................................... 47
Using memory card readers ................................................................................................................................ 47
Inserting a memory card ................................................................................................................... 47
Removing a memory card ................................................................................................................. 48
Using a USB device ............................................................................................................................................... 49
Connecting a USB device ................................................................................................................... 50
Removing a USB device ..................................................................................................................... 50
Using optional external devices .......................................................................................................................... 51
Using optional external drives .......................................................................................................... 51
Using hard drives ................................................................................................................................................. 52
Protecting the computer ..................................................................................................................................... 59
Using passwords .................................................................................................................................................. 60
Setting passwords in Windows ......................................................................................................... 60
Setting passwords in Computer Setup ............................................................................................. 61
Managing a BIOS administrator password ....................................................................................... 61
Entering a BIOS administrator password ....................................................................... 62
Managing a Computer Setup DriveLock password ........................................................................... 62
Setting a DriveLock password ........................................................................................ 63
Entering a DriveLock password ...................................................................................... 63
Changing a DriveLock password ..................................................................................... 64
Using antivirus software ..................................................................................................................................... 66
Using firewall software ....................................................................................................................................... 66
Using HP Client Security ...................................................................................................................................... 67
Using HP Touchpoint Manager (select models only) .......................................................................................... 67
Installing an optional security cable ................................................................................................................... 67
Adding or replacing memory modules ................................................................................................................ 68
Cleaning your computer ...................................................................................................................................... 70
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 71
Cleaning the sides or cover ............................................................................................. 71
Cleaning the TouchPad, keyboard, or mouse ................................................................ 71
Updating programs and drivers .......................................................................................................................... 71
Using SoftPaq Download Manager ...................................................................................................................... 72
11 Backup and recovery .................................................................................................................................. 73
Backing up your information ............................................................................................................................... 73
Performing a system recovery ............................................................................................................................ 73
Using the Windows recovery tools ................................................................................................... 74
Using f11 recovery tools ................................................................................................................... 74
Using Windows operating system media (purchased separately) ................................................... 75
viii
Using Windows Refresh or Windows Reset ...................................................................................... 76
Using HP Software Setup .................................................................................................................. 76
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 77
Using Computer Setup ......................................................................................................................................... 77
Navigating and selecting in Computer Setup ................................................................................... 77
Restoring factory settings in Computer Setup ................................................................................. 78
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ........................................................................................ 79
Downloading a BIOS update ........................................................................................... 79
Using MultiBoot ................................................................................................................................................... 80
About the boot device order ............................................................................................................. 80
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 82
Using HP Sure Start (select models only) ........................................................................................................... 83
13 Support ..................................................................................................................................................... 84
Contacting support .............................................................................................................................................. 84
Input power .......................................................................................................................................................... 86
Appendix A Traveling with the computer .......................................................................................................... 87
Appendix B Troubleshooting ........................................................................................................................... 88
The computer is unable to start up .................................................................................................. 88
The computer screen is blank ........................................................................................................... 88
Software is functioning abnormally ................................................................................................. 89
The computer is on but not responding ........................................................................................... 89
The computer is unusually warm ..................................................................................................... 89
ix
An external device is not working ..................................................................................................... 89
The wireless network connection is not working ............................................................................. 89
A movie is not visible on an external display .................................................................................... 90
Appendix C Electrostatic discharge .................................................................................................................. 91
Index ............................................................................................................................................................. 92
x
1Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP:To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key
on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see
Connecting to a network on page 15.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see
Using antivirus software
on page 66.
●
Get to know your computer—Learn about your computer features. See
Getting to know your computer
on page 4 and Navigating using the keyboard, touch gestures and pointing devices on page 22 for
additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details about
using the software included with the computer, see the software manufacturer's instructions, which
may be provided with the software or on the manufacturer's website.
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See
Backup and recovery
on page 73.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
ResourcesFor information about
Setup Instructions poster
●
How to set up the computer
●
Help to identify computer components
HP Support Assistant
To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
To access the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
HP website
To access the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
●
Support information
●
Ordering parts and finding additional help
●
Accessories available for the device
Safety & Comfort Guide
To access this guide:
▲
From the Start screen, type support, and then
select the HP Support Assistant app.
– or –
Go to
http://www.hp.com/ergo.
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access this guide:
1.From the Start screen, type support, and then
select the HP Support Assistant app.
2.Select My computer, and then select User guides.
●
Regulatory and safety information
●
Battery disposal information
Limited Warranty*
To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then
select Warranty and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer
and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For
some countries/regions where the warranty is not provided in printed format, you may request a printed copy from
http://www.hp.com/go/orderdocuments or write to:
●
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
2Chapter 1 Welcome
ResourcesFor information about
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
IMPORTANT:Do NOT return your HP product to the addresses above. For U.S. support, go to
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
Product:
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