Starting Computer Setup .......................................................................................... 70
Navigating and selecting in Computer Setup .............................................................. 71
Restoring factory settings in Computer Setup ............................................................... 71
Updating the BIOS .................................................................................................. 72
Determining the BIOS version .................................................................... 72
Downloading a BIOS update ..................................................................... 73
Using MultiBoot ..................................................................................................................... 74
About the boot device order ..................................................................................... 74
Choosing MultiBoot preferences ................................................................................ 74
Setting a new boot order in Computer Setup ............................................... 74
Dynamically choosing a boot device using the f9 prompt .............................. 75
Setting a MultiBoot Express prompt ............................................................. 75
Entering MultiBoot Express preferences ....................................................... 76
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 76
13 Support ........................................................................................................................ 78
Contacting support ................................................................................................................. 78
Labels ................................................................................................................................... 79
14 Specifications ............................................................................................................... 80
Input power ........................................................................................................................... 80
Operating environment ........................................................................................................... 80
Appendix A Traveling with the computer ........................................................................... 82
Appendix B Troubleshooting .............................................................................................. 84
Troubleshooting resources ....................................................................................................... 84
Resolving issues ..................................................................................................................... 84
The computer is unable to start up ............................................................................. 85
The computer screen is blank .................................................................................... 85
Software is functioning abnormally ............................................................................ 85
The computer is unusually warm ................................................................................ 85
An external device is not working ............................................................................. 86
The wireless network connection is not working .......................................................... 86
An optional external optical disc does not play ........................................................... 86
A movie is not visible on an external display .............................................................. 87
The process of burning an optional external disc does not begin, or it stops before
completion ............................................................................................................. 87
ENWW ix
