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HP EliteBook Folio 1020 G1 - Windows 8.1 Manual

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power settings, right-click the Battery icon on the Windows desktop in the notication area, at the far
right of the taskbar, and then click Preferences.
●
The computer may not be set to display the image on the computer screen. To transfer the image to the
computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is
connected to the computer, the image can be displayed on the computer screen or the external display,
or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the
computer display, one or more external displays, and simultaneous display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of
the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down. If you
cannot restart the computer using this procedure, see The computer is on but not responding on page 70.
The computer is on but not responding
If the computer is turned on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
●
Press and hold the power button for at least 5 seconds.
●
Press and hold the power button for 15 seconds to perform a hardware reset turning o the computer
immediately.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually
warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to
keep all vents free from obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and o during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●
Turn on the device according to the manufacturer's instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
70 Appendix B Troubleshooting ENWW
… 80 …


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