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Klep is open
Oplossing: Sluit het vak met de printcartridge.
Oorzaak: De klep voor de printcartridges stond open.
Verkeerde firmwareversie
Oplossing: Voor ondersteuning en informatie over de garantie kunt u naar de
website van HP gaan op
www.hp.com/support. Kies wanneer hierom wordt gevraagd
uw land/regio en klik vervolgens op Contact opnemen met HP-ondersteuning als
u contact wilt opnemen met de technische ondersteuning.
Oorzaak: Het versienummer van de firmware van het apparaat komt niet overeen
met het versienummer van de software.
Mechanismefout
Probeer het probleem op te lossen met de volgende oplossingen. De oplossingen staan
in volgorde, met de meest waarschijnlijke oplossing eerst. Als de eerste oplossing het
probleem niet oplost, gaat u verder met de resterende oplossingen tot het probleem is
opgelost.
Oplossing 1: controleer of er papier is vastgelopen
Oplossing 2: controleer of de wagen met de printcartridges niet is geblokkeerd
Oplossing 1: controleer of er papier is vastgelopen
Oplossing: Verwijder de papierstoring.
Zie voor meer informatie:
Papierstoringen verhelpen
Oorzaak: Het papier in het apparaat was vastgelopen.
Als het probleem hiermee niet verholpen is, probeert u de volgende oplossing.
Hoofdstuk 12
144 Probleemoplossing
Probleemoplossing
147


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