504564
28
Zoom out
Zoom in
Previous page
1/50
Next page
5-1 ENWW
5
Troubleshooting
This chapter provides solutions to common problems, such as paper jams and poor print
quality. If your printer is not operating properly and these suggestions do not solve your
problem, try to print a diagnostic page, and then contact HP Customer Support (see Printing a
diagnostic page” and “Customer Support”).
Power cannot be turned on
Check that the power cord is connected.
Check that the removable panel, located at the back of the printer, is tightly pushed into
the slot and that the knob is in the lock position.
Printer is not responding (nothing prints)
Check the power.
Make sure the power cord is connected firmly to the printer and to a working outlet, and
that the printer is turned on. The Power light on the front panel of the printer should be lit.
Check the cables.
Make sure the printer cable is firmly connected between the printer and the computer.
Check the rear panel knob.
Make sure the rear panel is correctly installed and the knob is in the lock position. The
printer will not function until the knob is in the lock position.
Check the printer setup.
Make sure your HP deskjet printer is selected as the current or default printer and that
Pause Printing is not selected in the Printer menu.
Be patient.
Complex documents containing many fonts, graphics, and/or color photos take longer to
begin printing. If the Power light is blinking, the printer is processing information.
Check the paper.
Make sure paper is loaded correctly in the tray and that the paper is not jammed in the
printer. See Loading paper” and “Paper is jammed in the printer” for more information.
Check the print cartridges.
Make sure that both the black and color print cartridges are properly installed and that the
access cover of the printer is closed (see Replacing the print cartridges” for more
information). The Print Cartridge light flashes if the print cartridges are not installed
correctly. See “Printer lights blink” and “Print cartridge problem” for more information.
If you tried to print when the printer was turned off, you should have seen an alert message on
your screen. If the printer was off and you did not see a message when you tried to print, the
printer setup might be incorrect. To correct this, reinstall the printer software.
28


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP Deskjet 9300 serie at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP Deskjet 9300 serie in the language / languages: English as an attachment in your email.

The manual is 1,76 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of HP Deskjet 9300 serie

HP Deskjet 9300 serie User Manual - Dutch - 57 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info