document, always have the tri-color print cartridge and a black or photo print
cartridge installed.
Out-of-paper message
If an out-of-paper message appears, follow these guidelines.
Paper jam
For information about clearing a paper jam, see the paper jam page.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, follow these guidelines.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended
specifications. For paper weight specifications, see the reference guide that came with
the printer.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too
far toward the back of the printer or if the paper guide is not positioned firmly against
the paper. Reload the paper into the In tray, pushing the paper until you feel
resistance, and then slide the paper guide firmly against the edge of the paper stack.
The printer might also print on multiple sheets at once if different paper types are
loaded in the In tray. For example, photo paper might be mixed with plain paper.
Empty the In tray and load only the paper type that is appropriate for the document
that you are printing.
Paper mismatch
If you receive an error message about a paper mismatch, it indicates that the paper
size or type selected in the software program or in the printer software does not match
the paper in the In tray.
You can continue printing with the mismatched paper by pressing the Resume button.
To cancel printing, press the Cancel button.
To correct the paper mismatch, change the paper size and type selections in the
software program or the printer software, or change the paper in the In tray.
In the software program, follow these steps:
1. Press the Cancel button.
2. Open the File menu, and then click Page Setup.
3. On the Page Setup screen, verify the selected paper size and type.
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