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Troubleshooting
Printer does not print
Paper jam
Paper problems
Paper mismatch
Printer is stalled
Print cartridge problems
Photos do not print correctly
PictBridge problems
Print quality is poor
Document is misprinted
Problems with borderless documents
Error messages
Printer lights are on or flashing
Document prints slowly
If you continue to have problems
Printer does not print
Verify the following
Verify the following conditions if the printer is not printing:
The printer is connected to the power source.
The cable connections are secure.
The printer is turned on.
The print cartridges are the correct print cartridges for the printer and are properly
installed.
The paper or other media is correctly loaded in the In tray.
The printer cover is closed.
The rear access door is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see Printer lights are on or flashing.
Check the printer cable connection
If the printer cable is attached to a USB hub, a printing conflict might exist. Two
methods are available for solving the conflict:
Attach the printer USB cable directly to your computer.
When printing, do not use other USB devices that are attached to the hub.
68 HP Deskjet 5900 series
70


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