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Installation troubleshooting
Windows: Mac:
If you are unable to print a test page:
If your printer is connected directly to your computer
with a USB cable, make sure the cable connections
are secure.
Make sure the printer is powered on.
The [On button] will be lit green.
If your printer is connected directly to your computer
with a USB cable and you are still unable to print, or the
Windows software installation fails:
If you are unable to print a test page:
To uninstall the software:
1. Disconnect the HP product from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the on-screen
instructions.
1. Remove the CD from the computer’s CD/DVD
drive, and then disconnect the USB cable from the
computer.
2. Restart the computer.
3. Insert the printer software CD in the computer’s
CD/DVD drive, then follow the on-screen instructions
to install the printer software. Do not connect the USB
cable until you are told to do so.
4. After the installation nishes, restart the computer.
Make sure the printer is set as your default printing
device:
Windows® 7: From the Windows Start menu, click
Devices and Printers.
Windows Vista®: On the Windows taskbar, click
Start, click Control Panel, and then click Printer.
Windows XP®: On the Windows taskbar, click Start,
click Control Panel, and then click Printers and Faxes.
If your printer is connected to your computer with
a USB cable, make sure the cable connections are
secure.
Make sure the printer is powered on.
The [On button] will be lit green.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer’s
CD/DVD drive.
3. On the desktop, open the CD and then double-click
HP Installer.
4. Follow the on-screen and the printed setup
instructions that came with the HP product.
If you are still unable to print, uninstall and reinstall the
software:
Note: The uninstaller removes all of the HP software
components that are specic to the device. The uninstaller
does not remove components that are shared by other
products or programs.
Make sure that your printer has a check mark in the
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose Set
as Default Printer from the menu.
Windows XP, and Windows Vista are U.S. registered
trademarks of Microsoft Corporation. Windows 7 is
either a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries.
English
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