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Soyez patient
Les documents complexes, contenant un grand nombre de
polices, de graphiques et/ou de photographies couleur sont
assez longs à imprimer. Le témoin d’alimentation de l’imprimante
clignote quand le traitement des informations est en cours.
Vérifiez le port USB
Débranchez l’imprimante du port USB, et attendez quelques
secondes avant de la rebrancher. Si cela ne suffit pas, connectez
l’imprimante dans un autre port USB.
Vérifiez l’état du câble
Vérifiez si le câble reliant l’imprimante est endommagé ou
dénudés. Dans l’affirmative, contactez son fabricant afin de le
remplacer.
Impression d’une page exemple
Imprimez une page exemple sans être connecté à l’ordinateur. Cela
permet de vérifier si l’imprimante est installé correctement.
1. Mettez l’imprimante hors tension, puis sous tension en appuyant sur
le bouton d’alimentation.
2. Appuyez sur le bouton de reprise et relâchez-le lorsque son témoin
se met à clignoter. L’imprimante reproduit alors une page exemple.
Impression d’une page de diagnostic
1. Mettez l'imprimante sous tension.
2. Appuyez sur le bouton d’alimentation en le maintenant enfoncé, et
activez quatre fois le bouton d’avance papier.
3. Relâchez le bouton d’alimentation. L’imprimante reproduit alors une
page de diagnostic.
Remarque : Si le problème persiste, contactez le Centre d’assistance clientèle HP
dont l’adresse figure dans ce manuel, et fournissez si possible les informations
contenues sur la page de diagnostic.
Service clientèle
Le chapitre précédent propose des solutions pour les problèmes
courants. Si l’imprimante ne fonctionne toujours pas correctement après
ces recommandations, utilisez les ressources suivantes pour obtenir de
l’aide.
Toolbox
Remarque : Pour que la Toolbox soit disponible, le pilote d’imprimante doit être
installé en passant par SETUP.EXE.
34


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