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The cable you are using (by part number) and where you purchased it
The type of interface used on your printer (FireWire, USB, or network)
The software name and version you are currently using
If the problem is a system error it will have an error number; record the error number and have
it ready
HP Designjet Online
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Register at HP Designjet Online, your large-format printing community at
http://www.hp.com/go/
designjet/ for unrestricted access to:
Downloads — the latest printer firmware, drivers, software, media profiles, etc.
Technical support — online troubleshooting, customer care contacts, and more
Forums for direct contact with the experts, both HP and your colleagues
Warranty tracking online, for your peace of mind
Technical documentation and training videos
Latest product information — printers, supplies, accessories, software, etc.
Supplies Center for all you need to know about ink and media
By customizing your registration for the products you have purchased and your type of business, and by
setting your communication preferences: you decide the information you need.
Register at HP Designjet Online for the best performance.
HP Designjet Online is available in English, German, French, Italian, Spanish, Portuguese, Japanese,
Korean, Simplified Chinese, and Traditional Chinese.
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