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Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
The cable you are using (by part number) and where you purchased it
The type of interface used on your printer (FireWire, USB or network)
The software name and version you are currently using
If the problem is a system error it will have a error number; record the error number and have
it ready
If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see
The printer's internal prints on page 192)
HP Designjet Online
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Register at HP Designjet Online, your large-format printing community at
http://www.hp.com/go/graphic-
arts/ for unrestricted access to:
Downloads — the latest printer firmware, drivers, software, media profiles, etc.
Technical support — online troubleshooting, customer care contacts and more
Forums for direct contact with the experts, both HP and your colleagues
Warranty tracking online, for your peace of mind
Technical documentation and training videos
Latest product information — printers, supplies, accessories, software, etc.
Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences: you decide the information you need.
Register at HP Designjet Online for the best performance.
HP Designjet Online is available in English, German, French, Italian, Spanish, Portuguese, Japanese,
Korean, Simplified Chinese and Traditional Chinese.
Other sources of information
More information is available from the following sources:
The Embedded Web Server provides information about your printer status, technical support,
online documentation, etc.—see
Tell me about... (Embedded Web Server topics) on page 187.
The Printer assembly document that came with your printer
The HP Designjet 4520 Scanner can be found in the Scanner User's Reference Guide.
All legal information can be found in a separate document.
ENWW HP Designjet Online 221
Getting help
231


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