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2–32 www.hp.com Problemen oplossen
Problemen oplossen zonder gebruik van diagnosevoorzieningen
Problemen met printers oplossen
Raadpleeg de documentatie bij de printer en de onderstaande tabel
met mogelijke oorzaken en oplossingen wanneer u problemen met
de printer heeft.
Printerproblemen oplossen
Probleem Oorzaak Oplossing
De printer drukt niet af. De printer staat niet aan
of is niet online.
Zet de printer aan en controleer
of deze online staat.
De juiste
stuurprogramma’s
voor de applicatie zijn
niet geïnstalleerd.
1. Installeer de juiste
stuurprogramma’s voor
de applicatie.
2. Probeer af te drukken met
de MS-DOS-opdracht
DIR C:\ > [printerpoort]
waarbij [printerpoort] het
adres is van de printer die
wordt gebruikt. Als de printer
nu wel werkt, laadt u het
printerstuurprogramma opnieuw.
Als de computer is
aangesloten op een
netwerk, heeft u mogelijk
geen verbinding met
de printer.
Breng de juiste netwerkverbinding
voor de printer tot stand.
De printer is defect. Voer de zelftest van de printer uit.
De printer gaat nietaan. Mogelijk zijn de kabels
niet goed aangesloten.
Sluit alle kabels opnieuw aan
en controleer het netsnoer en het
stopcontact.
48


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