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Problemen oplossen www.hp.com 2–3
Problemen oplossen zonder gebruik van diagnosevoorzieningen
HP Instant Support Professional Edition biedt u de mogelijkheid om
problemen met de computer zelf online op te lossen. Als u contact wilt
opnemen met de klantenondersteuning van HP, gebruikt u de online
chatfunctie van HP Instant Support Professional Edition, die te
bereiken is via:
www.hp.com/go/ispe.
Bezoek het Business Support Center (BSC) op
www.hp.com/go/bizsupport voor actuele online informatie, software
en stuurprogramma’s, aankondigingen en een wereldwijde gemeenschap
van HP gebruikers en HP experts.
Als het noodzakelijk is dat u telefonisch contact opneemt met HP
ondersteuning, houd dan rekening met de volgende punten om ervoor
te zorgen dat u goed geholpen kunt worden:
Zorg dat u aan de computer zit wanneer u belt.
Noteer van tevoren de serienummers van de computer en de monitor,
alsmede het productidentificatienummer.
Reserveer voldoende tijd om het probleem samen met
de ondersteuningsmedewerker op te lossen.
Verwijder alle hardware die onlangs aan het systeem is toegevoegd.
Verwijder alle software die onlangs is geïnstalleerd.
Start de cd Restore Plus!.
Ä
VOORZICHTIG: Wanneer u de cd Restore Plus! uitvoert, worden alle gegevens
op de vaste schijf gewist.
Voor verkoopinformatie en garantie-uitbreidingen (Care Packs) neemt
u contact op met uw HP Business Partner.
19


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