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12 www.hp.nl Aan de slag
Aan de slag
Als het noodzakelijk is dat u telefonisch contact opneemt met HP
ondersteuning, houd dan rekening met de volgende punten om
ervoor te zorgen dat u goed geholpen kunt worden:
Zorg dat u aan de computer zit wanneer u belt.
Noteer van tevoren de serienummers van de computer en
de monitor, alsmede het productidentificatienummer.
Reserveer voldoende tijd om het probleem samen met de
ondersteuningsmedewerker op te lossen.
Verwijder alle hardware die onlangs aan het systeem is
toegevoegd.
Verwijder alle software die onlangs is geïnstalleerd.
Start de cd Restore Plus!.
Ä
VOORZICHTIG: Wanneer u de cd Restore Plus! uitvoert, worden
alle gegevens op de vaste schijf gewist.
Voor verkoopinformatie en garantie-uitbreidingen (Care Packs)
neemt u contact op met uw HP Business Partner.
Tips
Raadpleeg bij kleinere problemen met de computer, de monitor of
de software de onderstaande lijst met algemene suggesties voordat
u verdere actie onderneemt:
Controleer of de computer en de monitor op een goed
werkend stopcontact zijn aangesloten.
Controleer of de spanningsschakelaar (aanwezig op bepaalde
modellen) is ingesteld op het juiste voltage voor uw locatie
(115 V of 230 V).
15


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