Manual HP Color LaserJet Pro MFP M478 series (page 176 of 190) (English)

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Check the send-fax resolution settings

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer

attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error

options.

1. From the Home screen on the printer control panel, swipe right and touch the Fax icon.

2. Touch Send Now, and then touch the Settings icon .

3. Touch Resolution, and then touch the desired setting.

Try the Standard resolution setting if the fax will not send with a higher resolution.

Check the Error Correction Mode setting

Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer

detects an error during the transmission and the Error Correction Mode setting is On, the printer can request that

the portion of the fax be resent. The factory-set default for error correction is On.

You should turn o error correction only if you are having trouble sending or receiving a fax, and you are willing

to accept the errors in the transmission. Turning o the setting might be useful when you are trying to send a fax

overseas or receive one from overseas, or if you are using a satellite telephone connection.

1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.

2. Swipe right and touch the Setup icon.

3. Touch Preferences.

4. Scroll to Error Correction Mode and then touch the button to turn the setting o or on.

Send to a dierent fax machine

Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial

recipient's fax machine settings or supplies status.

Check the sender's fax machine

Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the

sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following

changes:

● Make sure the original document is on white (not colored) paper.

●

Increase the fax resolution, quality level, or contrast settings.

● If possible, send the fax from a computer software program.

164 Chapter 9 Solve problems ENWW

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HP Color LaserJet Pro MFP M478 series Manual

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