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HP Color LaserJet Pro MFP M285 Manual

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Table 9-13 Fixing/fuser defects
Description Sample Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 9-14 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
132 Chapter 9 Solve problems ENWW
… 144 …


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