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HP Color LaserJet Pro MFP M285 Manual

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Table 9-3 Jam locations legend (continued)
Number Description
5 Rear door and fuser area
6 Duplexer (duplex models only)
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the product, clear the jam and then print a conguration page to test the product.
2. Check that the tray is congured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Open the following menus:
i. System Setup
ii. Paper setup
c. Select the tray from the list.
d. Select Default Paper Type and then select the type of paper that is in the tray.
e. Select Default Paper Size and then select the size of paper that is in the tray.
3. Turn the product o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Touch the Service menu.
c. Touch the Cleaning Page button.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a conguration page to test the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
104 Chapter 9 Solve problems ENWW
… 116 …


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