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Solving other problems | 184
Faxing problems
Message appears on your
computer screen:
Device can’t be set to the
H/W mode you want.
• Port is being used by
another program.
• Port is disabled.
Scanner is busy receiving
or printing data. When
the current job is
completed, try again.
• Invalid handle.
• Scanning has failed.
• There may be a copying or printing job in progress. Try your
job again when that job is finished.
• The selected port is currently being used. Restart your
computer and try again.
• The machine printer cable may be improperly connected or
the power may be off.
• The scanner driver is not installed or the operating
environment is not set up properly.
Ensure that the machine is properly connected and the power
is on, then restart your computer.
• The USB cable may be improperly connected or the power
may be off.
Condition Suggested solutions
The machine is not working,
there is no display, or the
buttons are not working.
• Unplug the power cord and plug it in again.
• Ensure that there is power being supplied to the electrical
outlet.
• Ensure that the power is turned on.
No dial tone.
• Check that the phone line is properly connected (see "Rear
view" on page 23).
• Check that the phone socket on the wall is working by
plugging in another phone.
The numbers stored in
memory do not dial
correctly.
Make sure that the numbers are stored in memory correctly.
To check that, print an address book list.
The original does not feed
into the machine.
• Make sure that the paper is not wrinkled and you are
inserting it in correctly. Check that the original is the right
size, not too thick or thin.
• Make sure that the document feeder is firmly closed.
• The document feeder rubber pad may need to be replaced.
Contact a service representative (see "Available
maintenance parts" on page 139).
Faxes are not received
automatically.
• The receiving mode should be set to fax (see "Changing the
receive modes" on page 107).
• Make sure that there is paper in the tray (see "Print media
specifications" on page 192).
• Check to see if the display shows any error message. If it
does, clear the problem.
Condition Suggested solutions
184


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